Chargeback Analyst I (Disputes) Frisco, TX

NCR Atleos•Frisco, TX

20h•Onsite

About The Position

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list. Chargeback Analyst Location: Frisco, TX The Chargeback Analysts I is responsible for handling incoming chargebacks, reviewing documentation, performing research, entering representments, and handling pre-arbitration cases on behalf of our clients for multiple networks on the issuer and acquirer side for US and Canada.

Requirements

1-2 years of experience in chargeback processing preferred
Knowledge of Visa, MasterCard, ACCEL, AFFN, CU24, Shazam, NYCE, Fiserv and Pulse networks chargeback rules and regulations
Excellent attention to detail and organizational skills
Ability to meet deadlines
Strong written and oral communication skills
Proficient in MS Word and MS Excel
Ability to work in an environment with daily changes
Ability to be self-motivated and quickly learn new procedures.
Excellent problem-solving skills
Must be able to work well with others, specifically with a team
Ability to work overtime, holidays and weekends as required

Responsibilities

Review daily incoming documentation in response to chargeback notifications
Review incoming journals and validate if the documentation supports filing a representment with the networks
Review transaction to determine the appropriate network routing of the transaction and then ensure network representment rules are met before submitting to the network for credit.
Perform any necessary research and look up specific transaction details that need to be included with the representment case
Process representments daily and within network timeframes
Research and process pre-arbitrations within network timeframes
Process Debit and Credit Adjustments to Cardholders as requested by terminal owners due to terminal out of balances, reversals, and also to resolve daily match and kill Settlement variances.
Keep up to date on industry information, system changes, network rules and compliance issues.
Respond to requests and maintain open communications between team, account managers and external customers.
Archive documentation in the network Chargeback folder daily to ensure the data and documentation is available for internal use
Assist other team members and perform other tasks within the department as required by management