Charge Staff/Front Desk Staff
About The Position
REPORTING TO A SUPERVISOR OF RECREATION OR DESIGNATE, THE CHARGE STAFF IS A PART-TIME, CUSTOMER-FOCUSED POSITION RESPONSIBLE FOR THE DAY-TO-DAY FRONT DESK OPERATIONS OF THE RECREATION CENTRE. THIS ROLE SERVES AS THE PRIMARY POINT OF CONTACT FOR PATRONS, PROVIDES FUNCTIONAL GUIDANCE TO ON-DUTY STAFF, AND SUPPORTS SAFE, EFFICIENT FACILITY OPERATIONS DURING ASSIGNED SHIFTS. THE CHARGE STAFF POSITION PLAYS A KEY ROLE IN DELIVERING EXCELLENT CUSTOMER SERVICE, ADMINISTERING PROGRAM REGISTRATIONS AND POINT-OF-SALE TRANSACTIONS, COORDINATING FACILITY RENTALS AND SET-UPS, AND RESPONDING TO OPERATIONAL AND EMERGENCY SITUATIONS AS THEY ARISE.
Requirements
- Secondary school diploma or equivalent (GED) required.
- First Aid and CPR level C with AED is required.
Nice To Haves
- Post-secondary education in recreation, fitness, physiology, business administration, or a related field is considered an asset.
- Previous experience working in a recreation, fitness, or customer service focused facility is an asset.
- Strong customer service, communication, and interpersonal skills.
- Ability to exercise sound judgment and make decisions in a fast-paced public environment.
- Strong organizational skills and attention to detail are required.
- Proficient in computer applications in a Microsoft Windows environment.
Responsibilities
- Greet and assist all guests entering the facility, providing a welcoming and professional first impression.
- Respond to customer inquiries and concerns in-person, by email and by telephone regarding programs, memberships, services, schedules, and facility use.
- Register customers for programs, memberships, drop-in visits, and facility rentals.
- Process point-of-sale transactions accurately and in accordance with established procedures.
- Enforce municipal and departmental policies related to general facility use in a respectful and consistent manner.
- Provide functional guidance to on-duty staff to ensure operational needs are met, and policies, procedures, and service standards are followed.
- Assist with last-minute staffing or scheduling adjustments, as required, and escalate major concerns to supervisory or on-call staff.
- Monitor facility activity to ensure a safe, orderly, and positive environment for all users.
- Ensure reception and public areas are maintained in a neat, organized, and professional manner.
- Coordinate and confirm facility rental set-ups prior to events.
- Address last-minute rental or event needs to ensure client expectations are met.
- Monitor use of equipment and facilities to ensure Municipal property is respected and used appropriately.
- Respond to incidents and emergency situations in accordance with established procedures.
- Notify on-call or supervisory staff as required and complete documentation and follow-up.
- Maintain familiarity with emergency procedures, facility programs, and operational policies.
- Comply with applicable provincial and municipal legislation, including the Municipal Freedom of Information and Protection of Privacy Act, and the Municipality’s Records and Information Management Program.
- Comply with the Occupational Health and Safety Act, applicable legislation, and the Municipality’s Health and Safety Program
- Attend and/or complete all required staff training as assigned.
- Attend all staff meetings.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
