Chapter Support Coordinator

Alpha Delta Pi Sorority•Atlanta, GA

3d•Remote

About The Position

This full-time staff member joins the Membership Experience Team at Alpha Delta Pi’s Executive Office. The Chapter Support Coordinator will be aligned with one of our five Districts and will directly support a portfolio of chapters. As a member of the Executive Office staff, special projects may be assigned as needed to support the broader membership base. These projects may be assigned as appropriate based on the individual’s skills, strengths, and talents and could include opportunities to travel to engage with alumnae or collegiate members through presentations, workshop facilitation, or other sorority events.

Requirements

Bachelor’s degree required.
Alpha Delta Pi membership required
Demonstrated project management and/or customer service experience.
Ability and willingness to travel as a representative of the sorority when needed (travel will vary and is dependent on needs).
Strong analytical skills, oral and written communication skills, sound judgment, and decision-making ability.
Proactive, self-directed, and able to independently solve problems.
Customer service oriented and ability to maintain confidentiality.
Outstanding organizational skills, ability to multitask, and work under pressure in a dynamic environment.

Nice To Haves

preference will be given to applicants who were active, collegiate members within the past three years.
Significant knowledge of Alpha Delta Pi with chapter or Panhellenic leadership preferred.

Responsibilities

Serves as point of contact for collegiate chapter officers within aligned district for all matters related to chapter operations.
Provide support to aligned chapters through project management, strategic communication and data collection, analysis, and assessment.
Facilitate regular virtual and in-person visits and provide officer support to all chapters within district or portfolio.
Solicit and support specified objectives of all chapter visits.
Provide moderated networking opportunities for chapter officers to connect with each other.
Perform administrative functions for chapters within districts as assigned which may include assisting chapters in maintaining updated rosters in Pi Portal, releasing chapters for Initiation, driving Dyad membership survey participation, and processing membership cancellations.
Facilitate workshops and training programs in partnership with staff members and volunteers.
Partner with volunteers and chapters to help establish and attain realistic goals.
Monitor and oversee chapters’ understanding of and adherence to Alpha Delta Pi Statements of Policy and escalate concerns to the Assistant Director of Accountability and Harm Reduction and District Team Director.
Present recommendations to strengthen collegiate chapter operations and serve on project teams as needed to define and implement updated procedures and practices.
Participate in training as offered to build strong knowledge of Alpha Delta Pi collegiate operations, policy, and procedures
Other duties as assigned to support Executive Office, organizational operations, and programming teams.
Potential travel to Grand Convention or other summer meetings as well as other events or conferences throughout the year as determined by supervisor.