Channel Solutions Engineer, Resi

Pushpay

1d • $105,000 - $124,000 • Hybrid

About The Position

The Channel Solutions Engineer serves as the technical authority for Resi's entire indirect channel, supporting both distribution and dealer motions as a shared resource. This role broadens the set of use cases partners are able to sell, and raises the value of each new customer through correct tier and platform configuration across the full product set. The Channel Solutions Engineer does not carry a territory and does not close deals; the objective is to make partners technically self-sufficient and to make their deals closeable.

Requirements

• Hands-on ability to scope and specify a system, not only explain a product.
• System build and installation experience, or equivalent time in the field; credibility with integrators comes from having done the work they do.
• Understanding of SaaS architecture, API workflows, cloud-based video distribution, and encoder/decoder signal paths.
• Comfortable training a room, not only solving a ticket; this is an enablement role more than a support role.
• Ability to translate technical detail into business and mission impact language for both technical and non-technical leadership.
• Credible across multiple markets, including but not limited to the faith-based sector.
• A high school graduate (or holder of an equivalent degree) with BS/BA preferred
• 3 to 5 years of industry or professional AV experience
• 2+ years experience as a Sales Engineer or Solutions Engineer in ProAV or video infrastructure
• Hands-on system design and installation experience strongly preferred
• Experience supporting an indirect or partner-led sales motion preferred
• Strong computer skills

Responsibilities

• Delivering technical training to distributor sales teams and dealer technical staff, working through the distributor's sales organization to reach its dealer network at scale.
• Building reusable technical materials — use case guides, reference designs, configuration standards, and signal path documentation — spanning the full platform.
• Developing and maintaining technical positioning across multiple vertical deployments so partners can sell beyond a single use case.
• Supporting complex and multisite opportunities pre-sale; assisting partners in scoping, specifying, and positioning systems that align with the end customer's requirements.
• Serving as the escalation path for distributor representatives and dealers on product, workflow, and integration questions.
• Maintaining deep knowledge of the competitive landscape, including protocol-level differentiation, to help partners position Resi accurately and defensibly.
• Identifying opportunities within existing customers where additional platform capability or hardware addresses an emerging need, and supporting the partner through that conversation.
• Maintaining and evolving a demo environment that reflects real-world use cases across verticals, for both new partner training and feature launches.
• Aggregating technical friction points and capability gaps from the partner base and partnering with Product and Engineering to influence the roadmap.
• Providing technical presence and support at industry and integrator-facing events.

Benefits

• 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
• 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
• 401K match
• 12 paid Company Holidays
• 2 paid Volunteer Time Off days
• 15 days PTO, to start, increases with tenure and seniority.
• Paid parental and adoption leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED