Channel Partner Service Manager

Mood Media • Fort Mill, SC

4d

About The Position

The Channel Partner Service Manager will be the primary point of contact for our top 10 DMX Dealer and US Independent Affiliates as assigned by management. This role is the liaison between the partner and Mood internal teams to support their day-to-day request and inquires. The Channel Partner Service Manager creates a strong relationship with the assigned Affiliate Partners to support growth and teamwork.

Requirements

• High School (or GED) plus 2-3 years of other specialized schooling or equivalent such as 1-3 years of Accounting and/or Finance applications and analytics is required
• 1 year of experience with the company working in an analytics role
• Proficient with Microsoft Office Suite
• Understanding of all Mood products and services, specifically from a costing perspective
• Analytical thinking & reasoning skills is required
• Excellent verbal and written skills
• Good presentation skills
• Excellent time-management and organizational skills
• Understanding of contractual terms & terminology

Nice To Haves

• Oracle experience is preferred.

Responsibilities

• Primary point of contact for top 10 Affiliates and Dealers by assignment.
• Research and reconcile IA / Mood billing accounts for proper rebate expectations. This includes individual request as well as any project clean up.
• Research and reconcile invoice disputes and issue credit request / rebill if required.
• Collect on outstanding and past due AR for their assigned account base (US IA’s only) and assist with dealer (collections made by OTC).
• Coordinate with internal departments for billing, rebate, credit and/or discrepancies for resolution.
• Review & reconcile reverse pass thru accounts for accuracy in billing and payment receipts.
• Liaison support for service and installation request.
• Projects and initiatives as assigned by management

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED