Channel Engagement Manager

Motorola Solutions•Colorado Springs, IL

33d•$100,000 - $110,000•Remote

About The Position

The Channel Engagement Manager (CEM) serves as a critical link between the company and its channel partners in the Western Territory, managing and supporting their needs across sales, technical, and operational aspects. This role involves active participation in strategic projects, issue resolution, and ensuring partner success.

Requirements

Bachelor's Degree with 5+ years of experience in one of the following: Project Management, Field Engineering, customer service, customer support OR 7+ years of experience in one of the following: Project Management, Field Engineering, customer service, customer support
Travel Requirements: 25-50%

Responsibilities

Serve as a primary point of contact for channel partners and dealers, managing relationships to support their business needs.
Initiate and coordinate internal resources, including Technical Support and Engineering, to resolve partner and customer issues and support open cases.
Collaborate with dealers on pre-sales activities, such as drafting and finalizing Statements of Work (SOW) and design plans for end customers.
Facilitate the quoting processes with COEE if needed, including discussing subscriber type and quantity with channel partners for project upgrades.
Work with partners and end customers on project execution, including discussing technical requirements by facilitating engineering design discussions.
Keep the Sales team apprised of activity related to issues outside their awareness.
Actively follow up and work with internal teams (e.g., Customer Master Data Team, IT, Subscription Mgmt., WAVE Support,) to address partner and end-user issues related to accounts, product licensing (e.g., WAVE devices), payment terms (e.g., NET 30), and inconsistencies across internal systems (OM, CDM, Greenfield, Partner Hub)
Coordinate on-site activities and logistics for major post sale support projects, including communicating with customer site leadership and internal teams.
Ensure third-party vendors (e.g., tower crews) meet customer site-specific safety training requirements.
Develop and communicate project plans, responsibility matrices, and communication plans with partners and customers.
Keep relevant internal teams and management informed of project status and critical issues.