Channel Development Lead

Humana

1d•$115,200 - $158,400•Remote

About The Position

The Channel Development Lead will report to the Director, Sales Support. You will lead the development and execution of channel strategies and initiatives that drive improved stars outcomes across the enterprise. The Channel Development Lead is responsible for driving execution of high-impact channel initiatives, translating strategy into operational delivery across MarketPoint Sales & Distribution. This role partners across Product, IT, Field, Stars and external partners to ensure programs are effectively implemented, tracked, and optimized to deliver business outcomes.

Requirements

Bachelor’s degree in business, healthcare administration, or related field, or equivalent experience.
5+ years of experience in Stars, program management, channel development, sales operations, healthcare operations, or a related field.
Experience supporting Stars outcomes, with strong knowledge of performance metrics, channel strategies, and program delivery best practices.
Proven ability to lead complex, enterprise-level programs from strategy through execution, including scope, timelines, risks, dependencies, and outcomes.
Experience leading cross-functional initiatives in a matrixed, regulated environment.
Strong execution skills with the ability to manage multiple priorities, influence without authority, align diverse stakeholders, and deliver results.
Strong analytical, organizational, written, and verbal communication skills, including executive-level reporting and presentations.

Nice To Haves

Master’s degree in business, healthcare administration, or related discipline.
Experience in Medicare, or other regulated environments.
Familiarity with STARS, CAHPS, or HRA/HOS/MCA member engagement programs.
Background working within partner/channel ecosystems (e.g., FMOs, call centers, platform partners).

Responsibilities

Lead channel initiatives that improve Stars outcomes, including Medicare complaints, member engagement, and quality improvement programs.
Manage complex, cross-functional initiatives from planning through execution, ensuring alignment on scope, timelines, deliverables, and enterprise priorities.
Partner with Product, IT, Legal, Field, and external partners to identify opportunities, remove barriers, and drive successful program delivery.
Facilitate program governance, including stakeholder forums, action tracking, risk management, and issue resolution.
Establish and manage performance reporting, including KPIs, channel reviews, progress updates, and leadership visibility.
Support backlog prioritization to ensure work aligns with business objectives, regulatory requirements, and operational needs.
Drive sales channel readiness through communication, onboarding, enablement, and implementation support.
Serve as a subject matter expert in Stars, channel development, and program management, providing guidance to internal teams and business partners.
Build and maintain strong stakeholder relationships to support enterprise-wide Stars initiatives and sustained performance improvement.
Develop executive-ready presentations, reports, and communications to summarize progress, risks, recommendations, and business impact.