Channel Business Manager

W. R. Case & Sons Cutlery Co. • Bradford, PA

2d • Remote

About The Position

The Channel Business Manager will manage house accounts by pitching tecX product assortments, serving as the primary point-of-contact for buyers, negotiating program terms, and onboarding customers. This role involves liaising with multiple internal teams to launch product innovations into target markets, including active involvement in the product development process from concept to delivery and sell-through at retail. The manager will identify customer opportunities and drive the R&D process to successfully place products and programs at retail partners. Responsibilities also include managing leads and opportunities within Salesforce, managing and maximizing customer expense budgets to optimize ROI, and facilitating the resolution of operational issues to ensure compliance and minimize chargebacks. The role requires attending appropriate trade shows and traveling to customer meetings/events as needed. Additionally, the manager will forecast programs, manage customer P&L, track retail results, provide progress reports, and assist in Case program management as needed. Overnight travel is required (10% - 20%). This is a salaried exempt position.

Requirements

• Bachelor’s degree in business, Marketing or related field AND/OR 10+ years of sales and sales management experience AND/OR A combination of education and experience

Nice To Haves

• Existing relationships with mass accounts is a plus.

Responsibilities

• Manage house accounts by pitching tecX product assortments, being primary point-of-contact for buyers, negotiating program terms and onboarding customers.
• Liaise with multiple internal teams to launch product innovations into target markets, including active involvement in the product development process from concept to delivery to sell through at retail.
• Identify customer opportunities and drive the R&D process to successfully place products and programs at retail partners.
• Manage leads and opportunities within the Salesforce software.
• Manage and maximize customer expense budgets to optimize ROI.
• Facilitate resolution of operational issues to ensure compliance and minimize chargebacks.
• Attend appropriate trade shows and travel to customer meetings/events as needed.
• Forecast programs, manage customer P&L, track retail results and provide progress reports.
• Assist in Case program management as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior