Channel and Customer Research Analyst
About The Position
The Channel & Customer Research (CCR) team provides timely channel checks and voice-of-customer interviews that reveal real-time demand signals, competitive dynamics, and purchasing behavior across priority industry verticals. By identifying the right operator, distributor, or end-customer profiles—and engaging them at the optimal moment in the quarter—we help investors surface differentiated, actionable insights. CCR delivers scalable primary research that provides real-time insight into company performance and industry conditions. Through structured interviews with distributors, resellers, suppliers, consultants, and other channel partners, CCR captures the perspectives of professionals directly involved in how products and services move through the market. Leveraging AlphaSense’s AI Interviewer technology, CCR is able to conduct and scale structured expert interviews continuously, expanding coverage while maintaining consistency and analytical rigor. Covering hundreds of companies across major sectors, CCR provides investors and corporate users with channel research that offers a continuous view of demand trends, competitive dynamics, and market conditions as they develop.
Requirements
- Proven ability to manage fast turnaround projects, meet deadlines and targets while maintaining a team-first mentality.
- Creative problem solver who is comfortable with changes and new challenges. Thrives in ambiguity and remains resilient when faced with adversity.
- Naturally interested in learning and quickly sees patterns that help to identify the best possible experts for a given research project.
- Demonstrated ability to handle and prioritize multiple tasks and deadlines simultaneously and autonomously.
- Strong attention to detail, with the ability to discern and precisely document the core elements of an expert’s relevant skills or experience vis-a-vis a defined scope.
- Comfortable with all communication methods, including phone and email.
- Motivated by the idea of identifying and delivering the best-possible expert profiles for each project scope quickly and efficiently.
Responsibilities
- Map the expert universe for assigned verticals
- Source and vet high-value channel partners and customers
- Build long-term relationships with key channel sources
- Coordinate and monitor interviews
- Form sector expertise through regular and consistent research to remain up-to-date on industry trends and news
Benefits
- performance-based bonus
- equity
- generous benefits program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
