Channel Account Manager, HVAC (Charlotte, NC)

Palmetto Clean Technology

About The Position

The Channel Account Manager is a partner-facing role focused on helping residential home-service contractors adopt and scale Palmetto’s Comfort program, which supports HVAC, heat pump, and home electrification products. The role includes onboarding contractor partners, training their sales teams, and supporting successful in-home sales adoption. Initially, the position emphasizes building partner relationships and recruiting new partners; over time, it shifts toward partner support and enablement. The ideal candidate understands residential in-home sales and how homeowners make decisions about major home upgrades, and is confident leading live sales trainings, coaching sales professionals, and providing ongoing field support. The position is based in Charlotte, North Carolina, reports to the Director, Channel Sales, and requires regional travel of up to 75%.

Requirements

At least 3 years of experience in residential in-home sales, such as HVAC, plumbing, electrical, generators, roofing, or similar.
At least 2 years of experience in a partner-facing or field-enablement role, such as Sales Trainer, Territory Manager, or Manufacturer Representative.
Demonstrated ability to train and coach salespeople in person and virtually.
Experience working with or for contractor businesses in the home-services industry.
Strong presentation, relationship-building, and problem-solving skills.
Willingness to travel regionally up to 75%.

Nice To Haves

HVAC experience.

Responsibilities

Identify, recruit, and onboard new partners based on Palmetto Comfort business objectives.
Serve as the primary point of contact for assigned contractor partners across residential home-services trades.
Collaborate with external Sales and General Managers to drive alignment and adoption at the leadership level.
Lead on-site and virtual trainings for sales representatives on positioning, presenting, and closing the Comfort program in the home.
Support sales teams through ride-alongs, objection handling, and in-home pitch coaching.
Monitor activity, adoption rates, and engagement metrics, and proactively address friction points.
Partner with internal teams to refine tools, resources, and partner-support processes.
Gather field-level feedback to inform platform improvements and partner-enablement content.
Ensure professionalism and partner satisfaction across every touchpoint.