Regional Account Manager (Charlotte, NC)

SPS Health LLC•Holly Springs, NC

4h•$70,000 - $75,000•Hybrid

About The Position

The Regional Account Manager will be responsible for the success of their assigned territory, ensuring the effective management of the Regional Account Coordinator (RAC) Team, driver performance, and customer satisfaction. Regular travel to all parts of the territory to have face-to-face interaction with RACs and clients is necessary for success. The role requires a strategic leader with strong logistical expertise and a proven track record in account management. Candidates must be located in the Charlotte, NC area to be considered for this role.

Requirements

High School Diploma or equivalent required.
Proven experience in account management and team leadership
Strong understanding of logistics operations and supply chain management.
Excellent communication, negotiation, and interpersonal skills.
Ability to analyze data and make informed decisions.
Proficient in relevant software and technology, including logistics management systems.
Strong organizational skills and attention to detail.
Microsoft Outlook, Project, Excel, Word, and Power Point skills required.

Nice To Haves

Bachelor’s or associate degree preferred.
5-10 years’ experience in customer service or logistics roles preferred.
PBM or healthcare knowledge is helpful.
CRM experience a plus.

Responsibilities

Lead, mentor, and develop the Regional Account Coordinator team to ensure high performance and adherence to company standards.
Maintain regular communication with RACs to maintain service levels and keep RACs performing as expected.
Conduct regular ‘In-Person’ visits on a set basis to maintain a culture of support and adherence to guidelines.
Foster strong relationships with clients, addressing their needs and concerns promptly to ensure a high level of satisfaction and loyalty.
Conduct regular visits on site to maintain healthy relationships with Principles of each client.
Monitor and evaluate driver performance, implementing strategies to enhance productivity and service quality.
Oversee the invoicing process and ensure that route changes are communicated clearly and effectively to all relevant parties.
Analyze and manage the margin on territory accounts, identifying opportunities for improvement and maximizing profitability.
Establish and maintain proper communication channels within the team, including a structured call schedule to ensure alignment and accountability.
Work closely with the Client Services team to participate in business reviews, contributing insights and strategies for continuous improvement and growth.
Maintain confidentiality of information processed.
Follow company policies and procedures.
Perform other duties as assigned or required.