Change & Programme Manager

Cross Keys

2d

About The Position

We’re looking for an experienced Change and Programme Manager to lead, shape, and deliver transformative change across CKH. This is a key strategic role, responsible for driving organisation‑wide programmes, embedding strong governance, and building a positive, forward‑thinking culture of change. If you’re passionate about delivering business benefit driven projects, improving services, and empowering people to work in new and better ways, we’d love to hear from you.

Requirements

• Minimum two years’ hands‑on experience designing and managing projects and/or evaluations using qualitative and quantitative methods.
• Experience preparing and managing business cases, benefits analysis, and implementing change in complex or financially driven environments.
• Confident line management and coaching skills.
• Strong Microsoft 365 skills, including Excel, PowerPoint, Teams, SharePoint and MS Project.
• Ability to prioritise competing demands and operate effectively in ambiguous, multi‑disciplinary settings.
• Strong relationship‑building and stakeholder‑engagement capabilities.
• Recognised project or programme management qualifications
• Benefits analysis training

Nice To Haves

• Experience within Housing or the Public Sector.
• Understanding of the strategic challenges in the housing sector.
• Ability to deliver training to non‑specialists and assess value for money.

Responsibilities

• Lead the planning, coordination, and delivery of change and transformation programmes across the organisation.
• Establish and maintain robust programme governance including business cases, prioritisation, risk management, benefits realisation, and reporting.
• Manage a Change & Programme Management Office, supporting the organisation to achieve its Corporate Plan objectives.
• Oversee organisational change activities, ensuring people, processes, and technology changes are understood and managed effectively.
• Coach, mentor, and develop colleagues—supporting the rollout of training and building a culture that champions professional change management.
• Collaborate with directors, service managers, and operational teams to deliver innovation and continuous improvement.
• Facilitate workshops, decision-making forums, and design sessions that drive meaningful progress.
• Represent CKH’s values in internal and external settings.

Benefits

• A great pension scheme: we will double your contribution up to a maximum of 10%, plus Life Cover.
• Generous annual leave entitlement starting at 25 days, increasing with length of service, plus bank holidays.
• Flexible family-friendly and carers’ policies, offering a range of paid and unpaid leave options.
• Enhanced maternity and paternity pay.
• CKH Rewards benefits platform, including cashback on purchases, instant vouchers and reloadable gift cards.
• Westfield Health, providing access to a range of benefits such as 24-hour DoctorLine, Employee Assistance Programme, and money back for glasses and dental treatment (after probation).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees