Medical Documentation - Change of Insurance Representative - Office/Hybrid position

Edwards Health Care Services, Inc.•Hudson, OH

10d•Hybrid

About The Position

GEMCORE’s continued success has earned us national recognition with Inc. Magazine’s list of America’s Fastest-Growing Companies and with the Cleveland Plain Dealer as a Top Workplace six years running! GEMCORE is a rapidly growing multi-state family of companies headquartered in Hudson, OH. Edwards Health Care Services (EHCS), a division of GEMCORE, is a well-established and growing national direct-to home medical supply provider. We are seeking a highly motivated Change of Insurance Representative to join our high energy team. The Change of Insurance Representative’s primary role is to verify Medicare, Medicaid and commercial insurance(s) coverage for existing customers. This is a full-time, non-exempt, entry level position. Once training is complete, this position will be part of a hybrid remote work schedule. This position is located in Hudson, OH.

Requirements

Self-starter with the ability to work independently to achieve desired results.
Good organizational and multitasking ability required.
Excellent telephone skills required.
Demonstrated computer proficiency in MS Excel and Word.
Minimum of 1-2 years experience in a consumer service organization or healthcare environment.
High School Diploma or GED Equivalent

Responsibilities

Verify customer insurance and process application.
Data entry of updated customer account information for claim processing.
Develop and maintain positive relationships with medical offices, insurance companies, federal and state agencies.
Analyze healthcare provider guidelines to resolve benefit plan and coverage discrepancies.
Troubleshoot insurance coverage issues for new and existing customers.