Customer Service Representative - Office/Hybrid position

Edwards Health Care Services, Inc.•Hudson, OH

3d•Hybrid

About The Position

Edwards Health Care Services (EHCS), a division of GEMCORE, is a well-established and growing national direct-to home medical supply provider. We are seeking a highly motivated Customer Service Representative to join our high energy team. The Customer Service Representative’s primary role is to answer incoming calls while focusing on customer satisfaction. This is a full-time, non-exempt, entry level position. Once training is complete, this position will potentially be part of a hybrid remote work schedule. This position is located in Hudson, OH. Schedule is 8:15 am - 5:00 pm, Monday through Friday.

Requirements

Excellent verbal and computer skills with the desire to communicate with customers and prospects a majority of each workday.
Effective at retaining and disseminating health insurance plan information.
Ability to learn the products and receive training through virtual methods.
At least 1+ years of experience in a customer service organizations or healthcare environment.
Ability to thrive in a fast-paced multi-tasked environment.
Word processing skill of 40 WPM.
Detail oriented.

Nice To Haves

Healthcare experience helpful but not necessary.

Responsibilities

Treat both new and existing customers like a family member.
Reception of all incoming telephone calls and email.
Set-up new customer accounts for medical products service; such as diabetes supplies and breast pumps.
Obtain insurance, referral, physician, and patient demographic information.
Enter/Manage all refill orders for existing customers.