Change Manager - Remote

CSAA Insurance Group, a AAA Insurer•Washington, NV

1d•$129,825 - $173,150•Remote

About The Position

The Change Manager supports and leads moderate to high complex change initiatives across departments and functions. This role is responsible for applying structured change management methodologies to drive adoption, minimize resistance, and support successful project outcomes. The Change Manager partners with project teams, business leaders, and partners to ensure change efforts align with business goals.

Requirements

Minimum 8 years relevant experience
BA/BS degree or equivalent combination of education and experience
Deep knowledge & proven application of change management processes and tools including team member analysis & management, impact assessment, sponsorship engagement, change strategy and change story development for complex, large scale change initiatives
Excellent analytical ability to conduct, interpret, and make or influence decisions based on change management data
Excellent facilitation skills and knowledge of effective group dynamics concepts and processes
Excellent working knowledge and application of training and communications methodologies and guidelines
Strong working knowledge of project management and other lifecycle methodologies
Strong ability to influence at the department/division level and across different layers of leadership
Strong skills in sponsorship coaching & alignment, resistance management, and behavior change
Substantial insurance business knowledge or shared services/consulting functions

Nice To Haves

Prosci certification or equivalent change management training preferred
MA degree or equivalent combination of education and experience
Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects)
Champions our cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
Demonstrates a company ownership attitude, thinking beyond boundaries of their own area
Travels as needed for role, including divisional / team meetings and other in-person meetings
Fulfills business needs, which may include investing extra time, helping other teams, etc

Responsibilities

Lead and support change management efforts for initiatives across one or more departments.
Develop and implement change management strategies and plans that align with business objectives, maximize employee adoption and anticipate downstream impacts across functions.
Conduct impact assessments, partner analyses, and readiness assessments to inform change strategies.
Work with project team to define people specific objectives and key results to benefit realization.
Operate with increasing independence, making informed decisions on change strategy execution and participant engagement without requiring continuous direction.
Collaborate with project managers to integrate change management activities into project plans.
Design and deliver communication and training plans to support change initiatives.
Provide coaching and support to leaders to help them fulfill their change leadership roles.
Identify and manage anticipated resistance and develop mitigation tactics.
Track and report on change management effectiveness and adoption metrics.
Ensure compliance with CSAA IG change management guidelines and expectations regarding the use of ADKAR, Prosci and Proxima for key critical initiatives.
Design, develop and implement User Acceptance Testing strategy and plan, when needed.