Flight Centre Travel Group - Change Manager, Corporate Americas - Boston, MA

Flight Centre•Massachusetts, MA

6d•$120,000 - $140,000•Onsite

About The Position

Flight Centre Travel Group (FCTG) is a global travel retailer and corporate travel manager headquartered in Brisbane, Australia. The Change Manager, Corporate Americas role helps people, processes, and technology evolve successfully by driving change initiatives across the business and supporting employees and stakeholders through transformational projects and new ways of working. The role partners with project teams and business leaders to assess impacts, build readiness, develop communications and training, and deliver sustainable change outcomes. It delivers change activities aligned with the FCTG Change Framework, supports adoption and business readiness, and contributes to a safe, inclusive, and accessible workplace. The position is based in Boston, Massachusetts.

Requirements

Minimum 5 years' experience in change management, consulting, process improvement, or project management within a large multidisciplinary organisation.
Tertiary qualification in Change Management, Human Resources, Communications, Business, Process Improvement, or a related discipline, or equivalent experience.
Strong understanding of change management methodologies.
Experience facilitating workshops and training sessions.
Experience conducting change impact analyses and business readiness assessments.
Experience creating and delivering written and digital communications.
Strong stakeholder engagement and relationship-building skills.
Excellent verbal and written communication skills.
Strong problem-solving, strategic thinking, and negotiation capabilities.
Demonstrated business and commercial acumen.

Nice To Haves

Prosci, APMG, or similar Change Management certification.
Experience within a travel organisation.

Responsibilities

Deliver change management activities and outcomes aligned to the FCTG Change Framework.
Partner with stakeholders to assess organisational impacts, risks, and business readiness.
Develop and implement change initiatives and supporting communication strategies.
Create change management documentation, plans, and deliverables.
Develop written, digital, and training materials to support adoption.
Conduct change impact assessments and present findings to stakeholders.
Support program planning through change insights and recommendations.
Monitor and track change activities, adoption progress, risks, and issues.
Provide stakeholder reporting and recommend mitigation strategies where required.
Build and maintain strong relationships across project teams and business stakeholders.
Ensure compliance with relevant legislation, policies, procedures, and organisational standards.
Facilitate workshops and training sessions to support successful implementations.
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
Perform other duties and tasks as assigned.

Benefits

Paid time off, including up to 15 vacation days (increasing to 20 after two years), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually.
Travel perks and discounts.
Health and wellness programs and employee financial wellness services.
National and international award nights and conferences.
Health benefits including medical, dental, vision, gender-affirming care, and fertility care.
Insurance including hospital indemnity, AD&D, critical illness, and long-term and short-term disability.
Flexible Spending Accounts.
Employee Assistance Program.
401(k) program with partial match.
Tuition Reimbursement Program.
Employee Share Plan with the ability to purchase company stock on the Australian Stock Exchange with partial company match, subject to terms and conditions.
Global career opportunities across a network of brands and businesses.
One paid Volunteer Day per calendar year.
Diversity Day paid leave to observe a holiday or cultural celebration of the employee's choice.
Professional and personal development support and opportunities to grow.