Change Manager – North America

GSK • Warren, NJ

2d • Hybrid

About The Position

The Change Manager – North America is crucial in shaping how people experience and contribute to change across Haleon. The role enables, coordinates and executes our strategic programmes, owning the local change strategy and roadmap within an assigned Operating Unit or Function to ensure a coherent change experience. The Change Manager – North America will focus on the people side of change - identifying, preparing, and equipping our colleagues to adopt changes in ways of working, roles, operating models, business processes, systems, technology, culture and more. It will report into the Change Management CoE Director (Centre of Excellence) and support a collaborative effort to drive change excellence at scale. This role involves significant stakeholder engagement and strategic change partnering to coordinate activities and act as a bridge between programmes and local teams on change. It will require close collaboration across a variety of stakeholders to scope, understand, localise and implement changes and cultivate a local change network. This is an exciting opportunity for an experienced individual to join a leading global organisation with an exciting transformation agenda. We are seeking individuals with demonstrable experience and passion for designing and executing strategic change locally, as well as contributing to developing Haleon’s broader transformation capability.

Requirements

• Bachelor’s degree and minimum 10 years experience in similar role.
• Proven track record of executing change programmes within complex, matrixed environments, demonstrating ability to operate effectively across diverse, global teams.
• Proficiency with portfolio-level change management including prioritisation, sequencing and operating across interdependent transformations.
• Ability to translate an enterprise-level change strategy and roadmap into an executable and measurable change and adoption plan for local deployment.
• Strong understanding of change management best practice, including tools, techniques and their practical implementation.
• Ability to effectively influence and navigate across a broad ecosystem of business stakeholders including Leaders and Line Managers, as well as fellow capability areas e.g. HRBPs, L&D, responsible for collectively delivering change.
• Strong communication and relationship-building skills, with the ability to simplify complex messages on change and present to business leaders.
• Strong problem solving and planning skills, with the ability to work through ambiguity and adapt the delivery approach in a changing environment.

Nice To Haves

• PROSCI and/or APMG Change Practitioner certification preferred but not essential.
• Strong business acumen and understanding of business operations and operating model components, including structure, governance, processes and ways of working and ability to frame the change strategy within wider business objectives.
• Demonstrated ability to coach sponsors, cultivate change and culture champions and drive business accountability for change.
• Solid understanding of how people experience change and the drivers of change, with experience of embedding mindset and culture shifts across teams to sustain organisational and behavioural change.
• Strong data fluency with the ability to leverage analytics and insights to drive adoption, and proficiency with change management, collaboration, and digital adoption tools.

Responsibilities

• Drive the execution of strategic transformation initiatives landing in assigned Operating Unit or Function by developing a change strategy and actionable roadmap.
• Understand changes impacting the assigned Operating Unit by conducting change diagnostics (e.g., impact assessments) and identifying targeted change interventions.
• Ensure alignment to Haleon’s culture strategy throughout change planning and execution, embedding behavioural shifts for true adoption.
• Proactively support the delivery and adoption of change, including facilitating workshops, defining success metrics, assessing change effectiveness, measuring adoption and coordinating local knowledge management plans.
• Partner with Programmes to develop local business readiness criteria ahead of going-live with change initiatives.
• Hold programme and business leads to account for leader-led change execution.
• Anticipate stakeholder needs and potential areas of resistance to drive change outcomes, proactively identifying targeted mitigations.
• Coordinate change activities across relevant stakeholders and teams (HR, Communications, Programmes, Capability Leads, L&D, etc.), acting as a bridge between Programmes and local teams.
• Develop and oversee the implementation of local communications and engagement plans, including mapping key stakeholders, agreeing the engagement approach with business leaders and HR, and tailoring programme change narratives for local needs.
• Build a holistic change capability strategy and plan for assigned Operating Unit or Function, ensuring alignment to the enterprise skills framework.
• Develop and execute the change learning plan and curriculum with subject matter experts, partnering with Programme leads, Capability Leads, and HR to identify training needs and ensure appropriate training plans are in place, including measuring effectiveness.
• Coach and upskill business leaders on change management, holding them to account for role modelling change and culture and driving uptake in their Operating Unit or Function.
• Contribute to continuous improvement and knowledge sharing through the change management community of practice.
• Review and report on change outcomes and benefits, grounded in metrics, with clear return on investment and linked to business outcomes.
• Identify, document and support the mitigation of key change management risks within the assigned Operating Unit or Function, working effectively across workstreams to implement interventions and resolve issues.

Benefits

• Competitive pay
• Comprehensive benefits program
• Generous 401(k) plan
• Tuition reimbursement
• Time off programs
• 6 months paid parental leave
• Healthcare programs where the company pays for the majority of your medical coverage for you and your family
• Opportunity to receive a discretionary bonus based on the achievement of key business performance
• Other incentive/recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior