Change Management Technician I

TEKsystems•Charlotte, NC

4d•$28 - $28•Hybrid

About The Position

The Change Management Technician I will be responsible for processing network maintenance requests, analyzing impact to customers, sending maintenance notifications, and deconflicting possible areas of overlap of services provided to avoid customer outages. The technician would also monitor the network and report on maintenance successes and overall performance statistics.

Requirements

Bachelors degree preferred and/or combination of 4 years related experience
3+ years of directly related telephony or network operations experience.
Must have extensive computer skills with MS Office suite (Excel, Word, PowerPoint)
Strong work ethic and multi-tasking ability, as well as the ability to work independently with minimal supervision.
Change management
NOC
Infrastructure Change Management
CAB
Detail oriented
Excel
Service now experience

Nice To Haves

experience with Inventory systems is a plus.

Responsibilities

Analyze Change Maintenance requests.
Ensure documented Change Management processes are followed.
Deconflicts impact between maintenances to avoid unplanned outages.
Conveys details of the maintenance to end users if customer escalations arise
Document discrepancies and track/notify to ensure records are accurate.
Coordinates work and support with Field Operation, Outside Plant and the NOC, and processing impact assessments received.
Participates in an on-call rotation which will include evenings, weekends and Holidays
Monitors the network and report on maintenance successes and overall performance statistics
Knows the basic terminology and technology associated with each maintenance and identifying if it is documented correctly
The Analyst would also monitor the network and report on maintenance successes and overall performance statistics.
Participates in new processes and technology training
Ensures each maintenance timeslot is scheduled appropriately