Change Management Specialist

Summit Utilities Inc•Portland, ME

11h

About The Position

The Change Management Specialist is responsible for planning, implementing, and supporting organizational change initiatives to ensure successful adoption of new processes, systems, technologies, and organizational structures. This role focuses on the people side of change by minimizing resistance, increasing engagement, and helping employees’ transition effectively during periods of change.

Requirements

Bachelor’s degree in business, engineering, operations, or related field
2 years of experience in Change Management, process improvement, operational excellence, and continuous improvement
Strong understanding of process mapping, standard work, and improvement methodologies
Ability to work effectively across functional boundaries
Experience supporting CI, Lean, or Kaizen initiatives
Change impact and readiness assessment
Stakeholder engagement and communication
Strong written and verbal communication skills
Risk identification and mitigation
Training and enablement support
Analytical and problem‑solving skills
Leadership and Coaching influence

Nice To Haves

Certifications in Lean and Org Change Management
Familiarity with MOC, operational governance, or regulated environments
Experience partnering with PMO, IT, or transformation teams
Background in utilities, or operations heavy‑ environments

Responsibilities

Develop and implement change management strategies and plans that maximize employee adoption and minimize resistance to change.
Partner with project managers and business leaders to integrate change management activities into project plans.
Conduct change impact assessments, readiness assessments, and stakeholder analyses.
Identify risks, resistance points, and performance gaps; develop mitigation strategies to address them.
Design, develop, and deliver communication plans, training materials, and engagement activities.
Support leaders and managers through coaching and guidance to help reinforce change.
Track and measure change adoption, utilization, and effectiveness using defined metrics.
Prepare status reports, presentations, and updates for stakeholders and leadership.
Tracking, reporting, escalating, and resolving project issues and risks.
Reporting project status and progress to senior management and sponsors.
Assisting project teams in defining project scope, goals, requirements, approach, and deliverables supporting the business objectives.
Working closely with business leads and business analysts in requirements gathering, User Acceptance Testing, and cutover planning.
Working with business leads and the Training team in Change Management planning and communication.
Coordinating with Business and IT Leads to deliver smaller scope system enhancements and/or resolve system issues via Jira ticketing process.
Reviewing current project management procedures, identifying areas for improvement, and working with PMO leadership to implement changes.