Senior Change Management Specialist

Government of New Brunswick•NB, NB

9h•CA$78,546 - CA$104,494•Remote

About The Position

Service New Brunswick is seeking an individual to join the Technology Services Division as a Senior Change Management Specialist. Working at Service New Brunswick is more than just a job — it’s an opportunity to build a meaningful career. Guided by our vision of "Excellence in Service Delivery", our teams provide high-quality, innovative public services for customers with a focus on value for all New Brunswickers. Known for our people-oriented workplace culture, we foster an environment where innovation, inclusivity, and teamwork are celebrated. We are proud to be recognized as one of Atlantic Canada's Top Employers for 2026! At SNB, our people are at the heart of everything we do. We are: Human-Centered: We prioritize well-being and flexibility for our employees. Driven by Growth: We invest in your professional development and career advancement. Celebrating Excellence: We recognize and reward outstanding contributions. United by Purpose: Every project you work on makes a real difference for New Brunswickers. Empowered to Decide: We trust our teams to make decisions and innovate boldly. With offices and locations in most New Brunswick cities and a wide variety of positions and job roles, SNB offers unmatched opportunities for growth and impact, including an employee recognition program, a mentoring program, training & development opportunities, employee townhalls and ongoing leadership development. SNB also offers a comprehensive employee benefits package.

Requirements

Bachelor’s Degree and minimum six (6) years of related experience.
Demonstrated experience in change management.
Demonstrated ability to work effectively in a fast-paced, dynamic environment with multiple stakeholders.
Experience in presenting and facilitating.
Written and spoken competence in English is required.

Nice To Haves

Public Sector experience.
Experience managing change in the technology services industry.
Change Management training or certification.
Project management training or certification.
Experience with project management tools and methodologies, problem solving and change management.
Lean Six Sigma Green Belt or Black Belt certification.
Experience in coaching and training.

Responsibilities

Developing Change Management Strategies: responsible for developing and implementing change management strategies and plans that maximize employee, and stakeholder adoption and usage of required changes. This also include plans and efforts to anticipate and minimize resistant behaviors from stakeholders who are impacted by the changes.
Stakeholder Analysis and Engagement: conducts stakeholder analysis to identify key individuals or groups affected by the change and develops tailored engagement plans to address their needs and concerns. This may involve conducting workshops, focus groups, or one-on-one meetings to gather feedback and build support for the change initiative.
Coach people managers and supervisors: support and coach people managers and supervisors as they help their teams through their transitions. Similarly, the change management specialist supports project managers and project teams to integrate change management activities with their project plans.
Additional responsibilities: complete change management assessments, support and engage senior leaders, track and report issues, define and measure success metrics and monitor change progress, manage the change portfolio, work closely with subject matter experts on the team and with our clients, including senior leaders and project teams to plan initiatives and drive results, facilitate changes through collaboration with stakeholders, partners, and clients, work with individuals to facilitate adoption of the changes necessary to drive the desired outcomes, design, develop and deliver training in change management, and all other duties as assigned.