Change Management Manager
About The Position
As a Leader in Change Management within Commerce Operations Enablement, you will assess and manage the impacts of changes across the Commerce Lifecycle—from Offer Design through Pre Sales, Post Sales, and Renewals. You will collaborate with cross-functional teams including Acquisition, Sales, Partner, Operations, and IT to build and implement scalable change management enablement solutions. Your role will involve driving engagement, influencing stakeholders, analyzing data, and delivering outstanding enablement experiences that improve operational efficiency and customer happiness You will also lead project planning, execution, and communication, ensuring alignment with business strategy and success metrics.
Requirements
- 5+ years of experience in change management, operational enablement, or related roles, preferably within commerce or technology organizations.
- Demonstrated ability to lead cross-functional teams and manage sophisticated projects with multiple stakeholders.
- Proven experience analyzing data to drive business outcomes and advise management strategies.
- Strong communication skills with the ability to influence and collaborate across diverse teams and virtual environments.
Nice To Haves
- Bachelor’s degree in Business, Management, or a related field (or equivalent experience).
- Experience with Cisco Commerce Lifecycle processes, policies, and business rules.
- Familiarity with CCW, CCWR, EAWS, EAMP tools and platforms.
- Proficiency in project management methodologies, including PMBOK and Agile/SAFe frameworks.
- Skilled in Microsoft Office Suite (Word, Excel, Project, PowerPoint) and collaboration tools such as Webex, Quip, SharePoint, Smartsheet, Jira Align, and Jira Cloud.
- Experience in creating and delivering training content, including video recording and editing.
- Strong interpersonal skills and ability to communicate with influence at all organizational levels.
Responsibilities
- Partnering with internal and external stakeholders to motivate change management enablement across multiple functions.
- Assessing and recommending solutions for new or enhanced commerce capabilities.
- Developing and delivering educational sessions and documentation for partners and internal teams.
- Leading strategy and execution for licensing offer/product/feature migrations and adoptions.
- Managing project plans, risks, communications, and success metrics.
- Serving as the subject matter expert and primary contact for Commerce Operations enablement.
Benefits
- medical, dental and vision insurance
- a 401(k) plan with a Cisco matching contribution
- paid parental leave
- short and long-term disability coverage
- basic life insurance
- paid time away
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- paid year-end holiday shutdown
- 4 paid days off for personal wellness
- 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
- flexible vacation time off program
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- up to 80 hours of unused sick time carried forward from one calendar year to the next
- Additional paid time away may be requested to deal with critical or emergency issues for family members
- Optional 10 paid days per full calendar year to volunteer
- annual bonuses
- performance-based incentive pay
- restricted stock units
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
