Change Management Manager

Cisco•San Jose, CA

10h•Remote

About The Position

The Change Management Manager, within Cisco’s Commerce Operations Enablement (COE) team, is responsible for assessing and managing the impacts of changes across the Commerce Lifecycle. This includes Offer Design, Pre Sales, Post Sales, and Renewals. The role involves collaborating with cross-functional teams such as Acquisition, Sales, Partner, Operations, and IT to develop and implement scalable change management enablement solutions. Key activities include driving engagement, influencing stakeholders, analyzing data, and delivering enablement experiences to improve operational efficiency and customer satisfaction. The manager will also lead project planning, execution, and communication, ensuring alignment with business strategy and success metrics.

Requirements

5+ years of experience in change management, operational enablement, or related roles, preferably within commerce or technology organizations.
Demonstrated ability to lead cross-functional teams and manage sophisticated projects with multiple stakeholders.
Proven experience analyzing data to drive business outcomes and advise management strategies.
Strong communication skills with the ability to influence and collaborate across diverse teams and virtual environments.

Nice To Haves

Bachelor’s degree in Business, Management, or a related field (or equivalent experience).
Experience with Cisco Commerce Lifecycle processes, policies, and business rules.
Familiarity with CCW, CCWR, EAWS, EAMP tools and platforms.
Proficiency in project management methodologies, including PMBOK and Agile/SAFe frameworks.
Skilled in Microsoft Office Suite (Word, Excel, Project, PowerPoint) and collaboration tools such as Webex, Quip, SharePoint, Smartsheet, Jira Align, and Jira Cloud.
Experience in creating and delivering training content, including video recording and editing.
Strong interpersonal skills and ability to communicate with influence at all organizational levels.

Responsibilities

Partnering with internal and external stakeholders to motivate change management enablement across multiple functions.
Assessing and recommending solutions for new or enhanced commerce capabilities.
Developing and delivering educational sessions and documentation for partners and internal teams.
Leading strategy and execution for licensing offer/product/feature migrations and adoptions.
Managing project plans, risks, communications, and success metrics.
Serving as the subject matter expert and primary contact for Commerce Operations enablement.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) plan with a Cisco matching contribution
Paid parental leave
Short-term disability coverage
Long-term disability coverage
Basic life insurance
Cisco restricted stock units
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year (non-exempt employees)
Flexible vacation time off program (exempt employees)
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
Annual bonuses (for non-sales roles)
Performance-based incentive pay (for sales roles)