Change Management Manager

Turner & Townsend•Charlotte, NC

18h

About The Position

Turner & Townsend is seeking an experienced Change Management Manager to support organizational transformation initiatives across complex programs and projects. The role leads the development and execution of change management strategies that support stakeholder engagement, business readiness, user adoption, and sustainable outcomes. It requires close collaboration with project teams, business leaders, and stakeholders to manage the people side of change in alignment with project objectives. The manager helps organizations navigate change, realize project benefits, and achieve business objectives while promoting Turner & Townsend’s values, methodologies, and commitment to better outcomes. The position is client-facing and may involve SOX control responsibilities where applicable. On-site presence and requirements may change according to client needs. Turner & Townsend promotes a flexible, productive working environment that respects work-life balance and is committed to equal opportunity and an inclusive workplace.

Requirements

Bachelor’s degree in Business, Organizational Development, Human Resources, Communications, Psychology, Project Management, or a related field.
At least 7 years of experience in organizational change management, business transformation, program management, or related disciplines.
Proven experience supporting large-scale transformation, technology implementation, or business process improvement initiatives.
Strong knowledge of change management methodologies such as Prosci, ADKAR, Kotter, or equivalent frameworks.
Experience conducting stakeholder analysis, change impact assessments, readiness assessments, and adoption planning.
Strong facilitation, communication, presentation, and stakeholder management skills.
Experience developing executive communications, training materials, and engagement strategies.
Demonstrated ability to influence stakeholders at all organizational levels.
Strong analytical, problem-solving, and organizational skills.
Ability to manage multiple priorities in a fast-paced, client-facing environment.

Nice To Haves

Prosci Change Management Certification, PMP, or equivalent certification.

Responsibilities

Lead the development and execution of change management strategies, plans, and initiatives for organizational transformation.
Engage and influence executive sponsors, project teams, and stakeholders to build alignment and drive successful change outcomes.
Conduct stakeholder assessments, change impact assessments, organizational readiness evaluations, and adoption planning.
Develop and implement communication, engagement, and business readiness strategies.
Partner with leadership teams to identify change risks, opportunities, and mitigation strategies.
Design and deliver change management materials, presentations, workshops, and stakeholder engagement activities.
Monitor adoption, readiness, and benefits realization metrics to measure the effectiveness of change initiatives.
Support business process improvement and transformation initiatives through analysis and continuous improvement activities.
Facilitate workshops, focus groups, training sessions, and stakeholder meetings.
Collaborate with communications, training, project management, and business teams to ensure integrated delivery.
Develop and maintain stakeholder management plans, communication plans, and change roadmaps.
Support user acceptance testing, operational readiness, and transition activities for new processes, systems, and technologies.
Manage multiple change initiatives while aligning with project schedules and business priorities.
Prepare executive-level reporting, dashboards, and change performance updates for stakeholders.
Promote knowledge sharing, lessons learned, and continuous improvement across programs and projects.
Adhere to applicable SOX control responsibilities.