Change Management Lead (Approximately 2-year contract)

The City of Guelph•Guelph, ON

12d•CA$53 - CA$67•Hybrid

About The Position

The City of Guelph is seeking a temporary Change Management Lead for its Information Technology (IT) Department. This role will guide City staff through major software solution deployments, including an Enterprise Asset Management (EAM) system and other supporting technologies. The Change Management Lead will be a key member of a dynamic and agile team, responsible for developing and executing change management frameworks and tactics to promote best practices and foster innovation. The position aligns with the City’s Strategic Plan and corporate values, contributing to the community vision.

Requirements

Post-secondary education in Business, Communications, Computer Science, Engineering, Psychology, Sociology or other relevant disciplines.
Prosci certification or a comparable change management methodology designation/certification is required.
Extensive experience in change management including theories, methodologies, best practices, tools, and techniques including Prosci or similar approaches.
Experience leading change management processes for large-scale, user-centric software implementations.
Experience identifying issues and opportunities to improve or develop new strategies based on organizational readiness, challenges, and risks.
Knowledge of strategic communications and engagement principles, theories, and techniques.
Ability to build rapport and credibility as a change agent and establish trusted advisor relationships across the public sector.
Ability to engage diverse stakeholders, explain change strategies, and gain consensus among groups with differing needs and objectives.
Ability to provide strategic advice at project initiation on appropriate change management approaches to accelerate adoption.
Ability to assess and prioritize risks related to change activities and recommend effective solutions.
Adaptability to apply different change methodologies and principles at various project stages, tailored to the City’s culture and complexity.
Excellent facilitation skills to guide users through significant business process changes.
Ability to identify resistance and implement corrective action plans.
Exceptional project and time management skills with a proven ability to prioritize, problem-solve, manage multiple tasks, and meet deadlines.
Candidates with an equivalent combination of education and experience may be considered.

Nice To Haves

Experience with and knowledge of EAM (Asset Management, Work Management, Computerized Maintenance Management Systems) and ERP solutions is desired.

Responsibilities

Develop frameworks and tactics that promote best practices and drive culture change across the City to support the implementation of an Enterprise Asset Management solution and other supporting systems, minimizing resistance from employees and stakeholders.
Create actionable deliverables for change management levers including communication plans, sponsor roadmaps, coaching plans, training plans, and resistance management plans using Prosci or similar methodologies.
Design and implement communication strategies and engagement plans to help users understand and navigate significant business process changes related to Work and Asset Management.
Lead the design and delivery of engagement tools for information-sharing (e.g., websites, presentations, workshops, emails, newsletters).
Provide coaching and mentoring to project team members to ensure consistent messaging and support for changes to programs, processes, policies, and practices.
Facilitate consultations, focus groups, workshops, presentations, and meetings with staff and executives to promote adoption, improve system utilization, and ensure minimal business disruption.
Gather and apply stakeholder feedback to continuously improve change management strategies.
Integrate change management activities into overall project plans.
Participate in project team meetings and provide regular status updates.
Track change management metrics and support reinforcement mechanisms to ensure sustained change.

Benefits

Competitive wages
Comprehensive benefits
Paid vacation days, increasing with years of service
Paid personal days
Defined benefit pension plan with OMERS, including 100-per-cent employer matching
Extended health and dental benefits, including Health Care Spending Account
Employee and Family Assistance Program
Parental leave top up program
Learning and development opportunities including tuition assistance
Employee recognition programs