Change Management Governance Analyst

Priority Technology Holdings, LLC•Alpharetta, GA

2d•$90,000 - $110,000•Onsite

About The Position

The Change Management Governance Analyst plays a critical role in strengthening operational discipline and reducing production risk across Infrastructure and Engineering. This role is responsible for enforcing enterprise-wide change management standards by ensuring all production-impacting changes adhere to internal policies, SOX controls, and PCI requirements. The position requires strong analytical capability, attention to detail, and the ability to hold teams accountable while partnering cross-functionally. You will collaborate with Infrastructure, Applications, Cloud, and Engineering teams to improve audit readiness, enhance governance frameworks, and support a high-availability, regulated environment.

Requirements

Strong communication skills, including the ability to clearly explain technical topics in simple terms.
Demonstrated accountability with a track record of delivering high-quality work and owning outcomes.
Ability to adapt and learn new tools, frameworks, and methodologies.
Experience working collaboratively in cross-functional or agile environments.
Self-awareness and openness to feedback, with the ability to continuously improve.

Nice To Haves

Bachelor’s degree in Information Systems, Information Technology, Computer Science, Business Administration, Accounting, or related field.
Advanced experience with Jira Service Management (JSM), including JQL, workflow configuration, dashboard creation, and reporting automation.
Understanding of ITIL 4 Change Enablement principles and experience applying governance frameworks.
Experience working in SOX and/or PCI-controlled environments, including audit support and evidence management.
Strong analytical skills with the ability to translate operational data into insights, KPIs, and executive reporting.
Strong documentation discipline and ability to maintain audit-ready artifacts.

Responsibilities

Monitor all production-impacting changes across Product and Technology to ensure adherence to internal change policy, SOX controls, and PCI requirements.
Identify and document policy breaches including unauthorized changes, missing RFCs, missing approvals, improper risk classification, insufficient testing evidence, post-approval modifications, and emergency change misuse.
Perform structured compliance reviews within Jira Service Management (JSM) to detect changes executed without approved tickets or outside defined workflows.
Maintain audit-ready documentation to support internal audits, SOX testing, PCI reviews, and external compliance assessments.
Develop and maintain automated dashboards and executive-level reports tracking KPIs such as Change Success Rate, Emergency Change %, Incident-to-Change Correlation, Unauthorized Change Rate, and repeat offender trends.
Serve as the formal escalation point for non-compliant submissions, constructively challenging change owners and escalating repeated violations to leadership when necessary.