Change Management Consultant - HYBRID

NTT DATA Services•Arlington, TX

12d•Hybrid

About The Position

NTT DATA is seeking a Change Management Consultant to join their team. This role will support stakeholder engagement and change readiness activities for project milestones, deployment phases, and go-live activities. The consultant will identify impacted stakeholder groups, assess change impacts and readiness, and partner with change management and training teams to define communication and learning needs. They will also contribute to developing targeted communications and enablement materials, particularly for Identity Access Management (IAM) changes, translating technical changes into clear, actionable information for stakeholders. Collaboration with business leaders, subject matter experts, project teams, training teams, and internal communications partners is essential. The role involves participating in project and change management working sessions and tracking deliverables to improve adoption outcomes.

Requirements

5 + yrs Demonstrated experience producing technical or change enablement content for enterprise technology or SaaS implementations, including role‑based guidance, process changes and operational impacts.
5 + yrs experience identifying change impacts and translating them into engagement, communication and training needs.
5 + yrs Strong technical writing capability, with experience translating IAM, security, or access‑related concepts into clear, consumable guidance for business and technical audiences.

Nice To Haves

Direct experience supporting IAM platform migrations (e.g., SailPoint), including access model changes, provisioning workflows and post‑go‑live adoption support.
Experience developing change, communications, or enablement content specifically for security or compliance‑driven initiatives, where accuracy and precision are critical.
Experience partnering with technical SMEs to validate IAM‑related communications, FAQs and end‑user guidance prior to deployment.
Experience working in structured project or program environments.
Ability to manage multiple priorities and deliverables in a fast-paced setting.
Strong attention to detail, follow through and collaboration skills

Responsibilities

Support stakeholder engagement and change readiness activities aligned to project milestones, deployment phases and go-live activities.
Identify impacted stakeholder groups and assess change impacts, readiness and support needs by role, location and level of impact.
Partner with change management and training teams to define communication and learning needs that support adoption and sustained use.
Contribute to the development of targeted communications and engagement materials, including stakeholder updates, FAQs, change impact summaries and go-live support content.
Develop and maintain identity access management (IAM) specific change and enablement materials, including access change explanations, role impacts and go‑live readiness content.
Translate technical and process changes into clear, actionable information that helps stakeholders understand expectations and required behaviors.
Engage with business leaders, subject matter experts and project teams to gather input, validate impacts, and reinforce sponsorship and alignment.
Collaborate with training teams to ensure learning approaches, timing and reinforcement activities align with change impacts and audience needs.
Coordinate with internal communications partners to align messaging, channels and timing to broader enterprise communication strategies.
Participate in project and change management working sessions to stay aligned on decisions, risks and upcoming stakeholder impacts.
Track stakeholder engagement, communication and training-related deliverables, and incorporate feedback to continuously improve adoption outcomes.