Change Management Consultant (Claims)

Co-operators • Edmonton, AB

13d • $71,070 - $118,450 • Hybrid

About The Position

We are a leading Canadian financial services co-operative committed to being a
catalyst for a sustainable and resilient society and our team is essential to
deliver on this strategy. That’s why we prioritize our people, to ensure we
provide a strong culture and development opportunities which enables our team to
thrive and to live our purpose. The best part is that you will work with people
that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our
communities. Our national team of knowledgeable and trusted professionals serve
our clients with compassion. We are passionate about continuous improvement and
operate with high-integrity, motivated by our desire to do the right thing for
our clients.

The Change Management Consultant, Claims plays a key role in supporting change
initiatives within the Claims department. You will develop and lead actions and
activities to increase awareness, knowledge, ability and the adoption of changes
within Claims, working closely with leaders and other stakeholders. You will
facilitate and/or recommend actions and activities to drive faster adoption of
changes impacting Claims employees to ensure that business results are achieved.

Requirements

• 3-5 years of change management experience and a demonstrated history of success working on projects .
• Three (3) years of insurance, financial services or related experience and/or knowledge of claims business operations, supporting business processes, practices and systems.
• Excellent communication (verbal and written), facilitation, and presentation skills.
• Demonstrated ability to build trust-based relationships and influence outcomes at a senior leadership level.

Nice To Haves

• Certification in Prosci, ACMP, or other change management methodologies is an asset.

Responsibilities

• Lead development of change management and communications plans, and participate in the development of business readiness strategy and planning, business processes, and training plans.
• Work with Claims partners to identify potential people-side risks, anticipate issues and develop specific plans to mitigate or address the concerns, and apply a structured change management approach and methodology to support and enhance the people side of change.
• Facilitate, assess, identify and recommend actions, tools and activities to drive faster adoption of change. This includes opportunities in our knowledge, competency, expertise and skillsets required to be successful in our new reality.
• Provide leadership in the seamless integration of change management plans into project plans at all levels of the Claims organization.
• Support the development and delivery of impact assessment information to Claims partners and work closely with stakeholders to ensure effective integration of impact assessment findings.
• Accountable to support Claims partners in the use of readiness assessments, evaluating results and presenting findings. Develop and alter change plans to ensure that gaps are managed and that change is implemented, reinforced and sustained.
• Actively monitor and report change and business readiness progress to stakeholders and sponsors, anticipate and manage issues. Facilitate and communicate impacts and solutions, in conjunction with Claims leaders and partners.
• Act as an escalation point for issues and gaps related to project-based change. Work with Claims partners to develop and implement corrective actions.

Benefits

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with a supportive workplace culture.
• Volunteer opportunities to give back to your community.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees