Change Management Coach

U.S. Bank • Minneapolis, MN

2d • Hybrid

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. We are looking for a dynamic, collaborative personality that can champion how change is understood, communicated, and adopted across the organization. You are passionate about leading change, helping shift mindsets and influencing culture to support new ways of working. You bring the ability to translate complex transformation efforts into clear, meaningful actions—helping teams and leaders embrace change in a way that is practical and sustainable. You combine strategic vision with hands-on coaching and an entrepreneurial mindset to drive real impact. The Change Manager Coach role is focused on coaching and empowering leaders, teams, and stakeholders to successfully adopt and sustain organizational change. As a Change Manager Coach, you are passionate about helping leaders communicate effectively, build alignment, and create environments where teams can thrive during change. This individual brings strong experience in coaching, facilitation, stakeholder engagement, and influencing at all levels of the organization. A candidate for this role is responsible for partnering with leaders and teams to drive clarity, alignment, and adoption of change initiatives. They coach leaders on communication, support teams in navigating uncertainty, and help identify and remove barriers to adoption. This role also focuses on building long-term change capability within the organization by reinforcing continuous improvement, feedback, and sustainable ways of working. Experience with Agile principles and product organizations is beneficial, helping connect change efforts to iterative delivery, team effectiveness, and business outcomes.

Requirements

• Bachelor's degree or equivalent work experience.
• At least 10 years experience with tools and techniques for planning, organizing, monitoring and controlling IT projects.

Nice To Haves

• Certification or training in change management methodologies such as Prosci, CCMP, or similar frameworks.
• Experience supporting business, technology, or enterprise transformation initiatives.
• Experience developing executive communications, stakeholder engagement strategies, and communication campaigns.
• Experience coaching leaders and teams through organizational change.
• Familiarity with Agile principles and practices, including Scrum, Kanban, Lean, or product operating models.
• Experience working within Agile or hybrid delivery environments.
• Strong executive presence and presentation skills.
• Five or more years of experience in organizational change management, transformation, communications, leadership coaching, consulting, or a related field.
• Experience leading or supporting complex organizational changes involving multiple stakeholders.
• Strong written, verbal, and facilitation skills.
• Demonstrated ability to influence leaders and stakeholders without formal authority.
• Ability to simplify complex ideas and create clarity during times of ambiguity.

Responsibilities

• Coach leaders and teams through change, helping them navigate uncertainty and improve adoption
• Drive clear, effective communication strategies that translate complex change into meaningful, audience-centered messaging
• Partner with stakeholders across the organization to build alignment, trust, and shared understanding
• Assess readiness and manage adoption, identifying risks and implementing practical mitigation and reinforcement plans
• Facilitate engagement and collaboration through workshops, retrospectives, and feedback loops
• Strengthen change capability and continuous improvement, promoting transparency, learning, and sustainable ways of working
• Support enterprise transformation efforts by partnering with Agile coaches, product teams, and business leaders

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Senior