Change Management Analyst

Wyndham Hotels & Resorts•Orlando, FL

44d

About The Position

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. The Analyst, Change Management , provides support of the IT Change Management Process. This individual assesses Information Technology Requests for Change to T+L Co. technology systems, assesses the risk and impact of change, and communicates impact of high risk and emergency changes to business and technology leadership, and follows up to validate completed changes are successfully documented and closed. This individual possesses excellent written and verbal communication skills, assertiveness, independence, and familiarity with IT Service Management and Service Delivery concepts.

Requirements

Bachelor's degree in computer science, Information Technology, or related field, or equivalent experience in related field.
Basic understanding of ITIL Change Management processes.
Ability to take limited data and formulate decisions in a fast-paced, complex technology environment.
Strong written and verbal communication and collaboration skills.
Experience with one or more IT Service Management platforms (HEAT, Zendesk, Jira, ServiceNow, etc.)
Excellent customer service
3 years' experience in operating a Change Management Process
Proficient in Microsoft Office Business Productivity Tools.
Familiarity with common IT Change Management frameworks (ITIL, Agile, DevOps, CICD)
Ability to absorb information and quickly adapt to changing operating conditions.
Strong customer service and communication skills balanced with the ability to explain complex concepts in common language.
Ability to tailor message to senior technology and business leadership.
3 years' experience in an Information Technology Analyst, Operations, Service Management or Service Delivery role, preferably within a large enterprise.
Exposure to navigating large Enterprise Suppliers such as Cisco, Oracle, and Microsoft.
Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Nice To Haves

ITIL certification is preferred.

Responsibilities

Assess each Request for change for completeness and accuracy as defined by Change Management Policy, validate impact against the Configuration Management Database, route those changes to the appropriate Change Approval Board, and report results back to business and information Technology leadership
Documents, Identifies and rejects incomplete Requests for Change.
Gathers and disseminates change information and participates in Change Approval Board Meetings.
Follows up on outstanding CAB Approvals or outstanding open Requests for Change.
Support of other T+L Co. Information Technology Service Management Functions including Incident Management, Problem Management, Configuration Management and Service Level Management as needed

Benefits

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program