IT Change Management Analyst II

Simmons Bank • Little Rock, AR

1d

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Position Summary The position involves the daily management of the Configuration Management and Problem Management processes. It also assists with the administration of the Change Management process. The processes follow the best practices of the ITIL Framework (IT Infrastructure Library). The position works under the supervision of the Manager of IT.

Requirements

• The role requires a foundational understanding of the ITIL (Information Technology Infrastructure Library) framework.
• Reports are created and submitted to executives requiring an intermediate Excel, PowerPoint, SharePoint, PowerBI and Visio skill level.
• The role also requires intermediate to advanced analytical and audit capabilities.
• Though the role does not perform the technical work, a fundamental understanding of the IT infrastructure is needed.
• A bachelor’s degree in business, IT, or related field.
• Advanced written and oral skills
• Ability to understand and communicate a complex framework to others
• Highly motivated and self-driven
• The ability to quickly learn and apply information
• Ability to facilitate and record meetings involving large audiences
• Attention to details
• MS Office 365 programs
• Understanding of computer systems, mobile devices, and other tech products
• Knowledge of IT infrastructure
• Knowledge of business processes
• FreshService or other industry leading tool experience
• ITIL Foundations v4 Certification
• Ability to regularly work a 40-hour week
• Stand: Frequently
• Sit: Continuously
• Walk: Occasionally
• Bend, crawl, crouch, kneel, stoop, or reach overhead: Occasionally
• Lift/Push/Pull/Carry Weight: 11-25 lbs.
• Use hands to touch, handle or feel: Continuously
• Talk: Continuously
• Hear: Continuously
• Taste or smell: Never
• Read, concentrate, think analytically: Continuously
• Physical Environment: Office Environment
• Noise Level: Moderate
• Visual Requirements (select all that apply): Near visual acuity, Color Discrimination
• Hazards (select all that apply): None

Responsibilities

• Assist with the ongoing development of the Configuration Management Database (CMDB), which includes:
• Configuration item identification and recording
• Configuration item interconnectivity and dependencies
• Development of configuration management processes and procedures
• Proactively manage problem records throughout their lifecycles.
• Work closely with Enterprise Subject Matter Experts (SMEs) and other resources to obtain the root cause and absolute remediation.
• Develop and maintain weekly/monthly performance reports for management to review. Includes an overview of issues that have occurred, uses data to identify trends, identifies areas of improvement, etc.
• Maintain actionable items resulting from problem remediation and work with the owners for a timely completion.
• Identify and communicate known errors to help mitigate future incidents.
• The routine audit of Configuration Items (CIs), Problem Records, and Change Requests.
• Participation in Disaster Recovery Testing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees