IT Service Management Change

Barings • Charlotte, NC

12d

About The Position

At Barings, we are as invested in our associates as we are in our clients. We recognize those who work diligently for us and reward them for personal and professional integrity, communication skills, distinct competencies and expertise in specific strategies, ability to collaborate as a team member and true dedication to the interests of our clients. We thank you for your interest in joining the Barings team, and invite you to explore our current employment opportunities. IT Service Management Change Associate Director Reporting to Head of IT Service Management Primary Responsibilities The primary responsibility of the IT Service Management Change associate is to operate and assist with the modernization of Change process across all the Global Technology and Data Team. This role will work closely with other IT Service Management teams to mature the CMDB, Controls, Risk Management, Deployment and Service reporting. You will work with leaders within the organization; main areas of focus will be: Assisting process lead with the enhancement and modernization of Change management Defining and publishing Service documentation Service reporting and reviews (SLI/SLOs) with key stakeholders. Enhancement of Ticketing and Workflow processes - ServiceNow Drive adoption of CICD across Infrastructure Teams - Azure DevOps suite Qualifications/Requirements You have experience and hold practical implementation experience with Change methodologies You have experience in Agile methodologies and have actively managed Scrums. You have 3-5 years of experience with ServiceNow ITSM You previously worked with CICD, Infrastructure-as-Code management and governance You have broad general knowledge of infrastructure technologies Knowledge of Windows & Azure infrastructures is beneficial You must be passionate about innovation and love leading technological change You must be passionate in creating a collaborative, caring and safe environment for all teammates to succeed. Additional Responsibilities Stakeholder Collaboration : Foster strong relationships with key stakeholders to ensure alignment and support for ITSM initiatives. Continuous Improvement : Identify opportunities for process improvements and implement best practices to enhance service delivery. Additional Qualifications/Requirements Leadership Skills : Proven leadership experience with the ability to inspire and motivate teams. Communication Skills : Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders. Problem-Solving Skills : Strong analytical and problem-solving abilities to address complex ITSM challenges. Certifications : ITIL certification (e.g., ITIL v4) and relevant Agile certifications (e.g., Certified ScrumMaster) are highly desirable. Soft Skills Adaptability : Ability to adapt to changing priorities and work in a fast-paced environment. Collaboration : Strong team player with a collaborative approach to work. Attention to Detail : High level of attention to detail and accuracy in all aspects of work.

Requirements

• You have experience and hold practical implementation experience with Change methodologies
• You have experience in Agile methodologies and have actively managed Scrums.
• You have 3-5 years of experience with ServiceNow ITSM
• You previously worked with CICD, Infrastructure-as-Code management and governance
• You have broad general knowledge of infrastructure technologies
• You must be passionate about innovation and love leading technological change
• You must be passionate in creating a collaborative, caring and safe environment for all teammates to succeed.
• Proven leadership experience with the ability to inspire and motivate teams.
• Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• Strong analytical and problem-solving abilities to address complex ITSM challenges.
• Ability to adapt to changing priorities and work in a fast-paced environment.
• Strong team player with a collaborative approach to work.
• High level of attention to detail and accuracy in all aspects of work.

Nice To Haves

• Knowledge of Windows & Azure infrastructures is beneficial
• ITIL certification (e.g., ITIL v4) and relevant Agile certifications (e.g., Certified ScrumMaster) are highly desirable.

Responsibilities

• Assisting process lead with the enhancement and modernization of Change management
• Defining and publishing Service documentation
• Service reporting and reviews (SLI/SLOs) with key stakeholders.
• Enhancement of Ticketing and Workflow processes - ServiceNow
• Drive adoption of CICD across Infrastructure Teams - Azure DevOps suite
• Foster strong relationships with key stakeholders to ensure alignment and support for ITSM initiatives.
• Identify opportunities for process improvements and implement best practices to enhance service delivery.

Benefits

• CORE BENEFITS & WELLNESS Medical (including Virtual Care), Prescription, Dental, and Vision Coverage Fitness Center Reimbursement Program (Including Online Memberships) Employee Assistance Program (EAP) Fertility Benefits
• FINANCIAL WELL-BEING Highly competitive 401(k) Plan with Company Match Health Savings Account (HSA) with Company Contributions Flexible Spending Accounts (FSA) - Health Care & Dependent Care Retirement Health Reimbursement Account
• LIFE INSURANCE Basic and Supplemental Life Insurance Spouse and Child Life Insurance
• TIME OFF, DISABILITY AND LEAVE OF ABSENCE Paid Vacation, Sick Days and Annual Holidays Paid Leave of Absences (Maternity Leave, Parental Leave, Caregiver Leave, Bereavement Time) Short and Long Term Disability Plans Paid Volunteer Time
• OTHER BENEFITS Education Assistance Program Charitable Matching Gifts Program Commuter Reimbursement Program Adoption and Surrogacy Reimbursement Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees