Change Management Associate

JLL•San Francisco, CA

13d•Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. As a Change Manager at you will play a crucial role in leading and driving successful organizational change initiatives. You will be responsible for overseeing the development, process, procedures and execution of Change Management (CM) - Engagement - Communication Plans that support project-specific client engagement strategies. Working closely with the project management and regional strategy team along with cross-functional stakeholders, you will provide guidance and ensure effective change implementation by considering the unique needs and challenges faced by employees during change. This role will focus on local projects, including office consolidations, closures, and campus consolidations across various locations. In this role you will create, update, and document effective change management process and procedures. Additionally, you will leverage your expertise to enhance our Workplace Change Management Program and Toolkit, aiming to foster the successful adoption of new ways of working in a hybrid world.

Requirements

Minimum of 8 years of experience in change management, including at least 4 years in a senior role overseeing change initiatives and communication efforts.
Demonstrated expertise in driving successful change management through the development and execution of CM-Engagement-Communication Plans within complex corporate environments.
Proven track record of creating and delivering impactful change communication materials, including presentations to executive stakeholders and employee groups.
Excellent communication and writing skills, with the ability to craft clear, concise, and compelling change messages for different mediums and audiences.
Extensive experience with various communication channels and technologies, including email marketing platforms, intranet systems, collaboration tools, and multimedia production.
Strong analytical and problem-solving skills, proficient in analyzing feedback and metrics to evaluate the effectiveness of communication strategies and make data-driven improvements.
Exceptional project management abilities, with the capacity to effectively prioritize tasks, meet deadlines, and manage multiple initiatives simultaneously.
Strong interpersonal skills, with the ability to build relationships, influence senior stakeholders, and collaborate effectively in a team-driven environment.
In-depth knowledge of change management methodologies, such as Prosci, and relevant certifications are highly beneficial.
Ability to thrive in a fast-paced, dynamic environment, adapt to changing priorities, and navigate ambiguity.
BA/BS degree in Communications, Business Administration, Organizational Psychology, or a related field.

Responsibilities

Lead the development and execution of Change Management (CM) - Engagement - Communication Plans, aligning them with project-specific client engagement strategies and considering their impact on employees and business outcomes.
Provide guidance and oversight to cross-functional teams in creating and implementing comprehensive CM-Engagement-Communication Plans for various change initiatives, such as campus consolidations, office closures, relocations, and other organizational projects.
Drive the development of impactful change communication materials, including emails, presentations, intranet postings, videos, and other mediums, ensuring they resonate with employees and address their concerns.
Create process and procedures documenting the Change Management work-flow.
Ensure consistent and timely communication throughout the change journey, delivering clear and compelling messages that align with organizational objectives and values.
Utilize a wide range of communication channels, such as email, webinars, town halls, SharePoint sites, and collaboration platforms, to effectively deliver change communication to stakeholders.
Monitor and measure the effectiveness of change communication using feedback mechanisms, analytics, and key performance indicators to identify areas for improvement and make data-driven adjustments to communication strategies.
Collaborate with the change management team to assess risks, analyze stakeholders' expectations, and tailor communication approaches to facilitate change adoption.
Lead Change Management Communication workshops to equip leaders and employees with the skills and knowledge to effectively communicate change within their teams.
Contribute to the continuous improvement of our Workplace Change Management Program and Toolkit by staying up-to-date with industry best practices and incorporating new techniques and approaches.
Foster strong relationships with senior stakeholders, providing influential leadership and ensuring alignment between communication strategies and change objectives.