Change Management Analyst (Network Engineer Level II) (Government)
About The Position
AT&T Global Public Sector is seeking a Change Management Analyst to support a government program. This role involves supporting the program’s configuration control board, customer’s technical post implementation review, and root cause analysis of network maintenance issues from both a technical and process perspective. The analyst will also engage with internal and external stakeholders to process program maintenance activities through applicable local and enterprise channels. This position requires a minimum of 5 days per week in the office at a government customer site in Chantilly, VA. The role supports measurement and reporting for weekly and monthly meetings, and interfaces with the customer’s ticket system. Collaboration with Project Managers to integrate change management activities into project plans is essential. The analyst will identify and track program risks and action items, assess risk and cost of changes, and may cover for the team lead in their absence. The role involves managing change and trouble tickets according to Change Management procedures, creating change management plans, and working with project teams for scheduling and release planning. Support for the team lead in ensuring high performance, quality, and timely approvals for changes is also a key responsibility. The analyst will work with engineering and operations teams for change evaluation and vetting maintenance submissions.
Requirements
- 10 years of experience that can be a combination of work history and education (Doctorate and 3 years, Master’s and 4 years, Bachelor’s and 6 years, Associate’s and 8 years or HS diploma and 10 years).
- Must comply with DoD 8140 Information Assurance Technical (IAT) Level 2.
- Working knowledge of the Service Management basic functionality, workflows, and ITSM processes.
- ITIL V3 or V4 working knowledge.
- Strong knowledge of change management methodologies and best practices.
- Excellent communication and interpersonal skills.
- Solid understanding of product release methodologies.
- Required Clearance: TS SCI with polygraph.
Nice To Haves
- Prior experience as a change manager on a government program.
- ITIL V3 or 4 certification.
- IT networks background with a moderate understanding of network equipment, protocols, routing & switching.
Responsibilities
- Support measurement and reporting for weekly and monthly meetings and as required.
- Interface with and coordinate work taskings through customer managed ticket system.
- Collaborate with the Project Managers to integrate change management activities into the existing project plans.
- Identifies and tracks program risks and action items to closure, assessing risk and cost of changes.
- Ability to cover down for team lead in their absence.
- Assist the team lead in ensuring timely approval for all types of changes.
- Manage change and trouble tickets within the guidelines of the Change Management procedures.
- Create change management plans for projects or change initiatives acknowledging all aspects of change - analysis, plan, implementation, communication, and other associated change considerations.
- Work with project team for scheduling changes, and ensure change evaluation and release planning is effective.
- Support the team lead in efforts ensuring high performance and quality are consistent.
- Assist the team lead in ensuring timely approval for all types of changes.
- Work with engineering and operations teams for evaluation of change during approval and after deployment.
- Vetting and when required, engaging with maintenance activity submitters on their requested maintenance submissions to ensure accurate and timely execution of planned activities.
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
