Change Management Analyst

Innova Solutions•Irving, TX

1d•Hybrid

About The Position

Our client is actively seeking to hire an experienced Change Management Analyst for an immediate opening. As a Change Management Analyst, you will create, manage, and coordinate release-related Change Requests within the ServiceNow platform. You will support weekly, on-demand, expedited, and emergency releases while ensuring timely approvals and alignment with release schedules. You will also plan, manage, coordinate, communicate, and deploy technology releases on a rotational basis, including occasional nights and weekends. Additionally, you will participate in ServiceNow release management activities including patching, cloning, upgrades, and key notifications. You will gather required information, draft communications, and distribute release-related notifications to stakeholders. You will participate in Agile/JIRA daily standups, story tracking, and release-related activities. You will lead or participate in technology initiatives supporting simple to moderately complex business problems. You will support Environment Management and coordinate activities across ServiceNow build and technology teams. You will plan and facilitate effective meetings with large teams using Microsoft Teams. You will build strong working relationships and collaborate effectively with ServiceNow and ServiceNow Build Team resources.

Requirements

Experience working with SDLC trackers and technology delivery processes.
Hands-on experience creating and managing Change Requests.
Experience making risk-based decisions using factual data and business/technology metrics.
Previous experience working in a large financial services organization is required.
Agile/JIRA experience, including daily standups and story tracking.
Ability to work in a fast-paced environment and support weekly and emergency releases.
Flexibility to participate in rotational release schedules, including nights and some weekends.

Nice To Haves

Experience with ServiceNow, particularly within ITSM, is highly preferred.
Experience with Enterprise Change Management and Enterprise Incident Management.

Responsibilities

Create, manage, and coordinate release-related Change Requests within the ServiceNow platform.
Support weekly, on-demand, expedited, and emergency releases while ensuring timely approvals and alignment with release schedules.
Plan, manage, coordinate, communicate, and deploy technology releases on a rotational basis, including occasional nights and weekends.
Participate in ServiceNow release management activities including patching, cloning, upgrades, and key notifications.
Gather required information, draft communications, and distribute release-related notifications to stakeholders.
Participate in Agile/JIRA daily standups, story tracking, and release-related activities.
Lead or participate in technology initiatives supporting simple to moderately complex business problems.
Support Environment Management and coordinate activities across ServiceNow build and technology teams.
Plan and facilitate effective meetings with large teams using Microsoft Teams.
Build strong working relationships and collaborate effectively with ServiceNow and ServiceNow Build Team resources.