Change Management Analyst

New York Life • New York, NY

2d • $79,000 - $113,000 • Hybrid

About The Position

The Foundational Business Change Management team supports transformation initiatives that enhance New York Life’s ability to serve its 12,000+ agents and advisors. The Change Management Analyst plays a key supporting role in executing the people-side activities that enable successful adoption of new processes, technologies, and ways of working.

This role works within New York Life’s Foundational Business, partnering closely with change leads, initiative owners, Agency Communications, and Training teams. The Associate assists in implementing structured change activities, tracking progress, and maintaining coordination across stakeholders to ensure smooth delivery of business transformation efforts.

Requirements

• 1–3 years of experience supporting organizational change, project coordination, communications, or business operations—preferably in financial services or similarly complex environments.
• Bachelor’s degree in organizational development, Communications, Human Resources, Business Administration, or a related field.
• Familiarity with change management principles (e.g., ADKAR, Kotter), and proficiency with Microsoft Office; comfort with project management, Agile or collaboration tools (e.g., Smartsheet, SharePoint, Teams).

Nice To Haves

• Prosci or other change management training/certifications a plus but not required.

Responsibilities

• Support the development and execution of structured change management plans, including stakeholder engagement, communications, training, and adoption activities.
• Assist in conducting change impact and readiness assessments, helping translate findings into actionable next steps.
• Draft and coordinate project communications, working with Agency Communications and Training teams to shape clear and effective messaging.
• Help maintain project documentation, including change plans, stakeholder maps, communication calendars, and meeting materials.
• Track change risks, field feedback, and emerging issues; escalating to change leads as needed to ensure timely resolution.
• Assist in organizing and facilitating feedback loops such as workshops, stakeholder interviews, listening sessions, and engagement forums.
• Update portions of the FB Change Management Roadmap under direction of initiative leads to ensure alignment with priorities and timelines.
• Coordinate meetings, timelines, and deliverables across cross-functional partners to keep change management workstreams on track.
• Collect, organize, and analyze adoption and readiness data to support reporting and performance insights.
• Identify opportunities to improve existing change management processes, templates, and tools.
• Partner with mid- and senior-level change practitioners to build personal capability in change management frameworks, methodologies, and best practices.

Benefits

• We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs.
• employees are eligible for an annual discretionary bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level