CHANGE LEAD- MDM | Customer 360 | Reference Data Programs
First Citizens Bank•Raleigh, NC
About The Position
We are seeking a seasoned Change Manager and Program Manager to lead enterprise-scale Master Data Management (MDM), Customer 360, and Reference Data initiatives. This is a dual-mandate leadership role designed for a battle-tested professional who combines rigorous program governance with the organizational change expertise required to drive large-scale data transformation programs from strategy through execution. The ideal candidate brings deep Big 4 consulting roots and a track record of turning complex data quality and governance challenges into measurable business outcomes.
Requirements
- Bachelor's Degree and 8 years of experience in Data Management, Data Analytics, Enterprise Risk Management OR High School Diploma or GED and 12 years of experience in Data Management, Data Analytics, Enterprise Risk Management
- 15+ years of progressive experience in program management and/or change management, with at least 8 years focused on enterprise data programs
- Mandatory Big 4 consulting experience (Deloitte, PwC, EY, or KPMG) with demonstrated client delivery leadership
- Proven delivery ownership of MDM, Customer 360, or Reference Data programs at Fortune 500 or large enterprise scale
- Experience running data councils and data forums with the ability to handle LOB leadership
- Deep hands-on experience leading data programs & data quality remediation programs including scoping, execution, and measurement
- Track record of directly engaging and influencing C-suite executives across multiple organizations or engagement contexts
- Mastery of program management methodologies (PMI, SAFe, Agile, Waterfall, hybrid) and change management frameworks
- Exceptional executive communication and presentation skills — ability to create board-ready decks, briefing documents, and executive narratives with minimal guidance
- Strong command of data management concepts including data governance, metadata, data lineage, master data hierarchies, and golden record strategies
- Advanced stakeholder management skills with the ability to navigate complex organizational dynamics, competing priorities, and political landscapes
- Proficiency with program governance tooling (Jira, MS Project, ServiceNow, Smartsheet) and data quality platforms
Nice To Haves
- PMP, PgMP, or equivalent program management certification
- Experience with Informatica MDM, SAP MDG, Reltio, Stibo STEP, or comparable MDM platforms
- Exposure to CRM platforms (Salesforce, Microsoft Dynamics) and Customer 360 data architectures
- Industry experience in Banking or Financial Services
- MBA or advanced degree in Business, Information Management, or a related field
Responsibilities
- Own end-to-end program management for MDM, Customer 360, and Reference Data initiatives across multi-year, cross-functional delivery roadmaps
- Establish and maintain program governance structures including steering committees, RAID logs, decision frameworks, and milestone tracking
- Manage interdependence across workstreams, vendors, technology partners, and business units to ensure cohesive program delivery
- Drive resource planning, budget oversight, and schedule management across concurrent workstreams
- Lead program health assessments and proactively escalate risks with mitigation strategies
- Design and execute enterprise change management strategies aligned to PROSCI/ADKAR or equivalent methodologies
- Conduct stakeholder impact assessments and readiness evaluations across business divisions affected by data transformation
- Develop and oversee communication plans, training curricula, and adoption roadmaps tailored to diverse audiences from frontline users to senior executives
- Lead organizational design considerations for new data governance roles, data steward communities, and operating model transitions
- Build and sustain executive sponsorship, navigating resistance and organizational friction with diplomatic precision
- Lead data quality remediation programs spanning profiling, root cause analysis, remediation playbooks, and ongoing monitoring
- Partner with data stewards, architects, and engineering teams to define data quality KPIs, SLAs, and issue resolution workflows
- Embed data quality accountability into business processes and operating norms as part of broader culture change
- Oversee data quality dashboards and executive reporting to track remediation progress against defined targets
- Craft compelling executive content including board-level presentations, program status narratives, investment cases, and milestone briefings
- Translate complex technical data concepts into clear, business-relevant stories that drive decision-making at the executive level
- Facilitate executive steering committee sessions, workshops, and governance forums with confidence and clarity
- Create polished, insight-driven deliverables including roadmap decks, program scorecards, risk briefings, and transformation narratives
Benefits
- Competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
