Change Governance and Oversight Advisor Senior

USAA•San Antonio, NC

3d•Hybrid

About The Position

USAA is seeking a Change Governance and Oversight Advisor Senior to support the bank's Business Change Management program. This program establishes the governance and oversight of changes, which includes the identification and engagement of stakeholders, evaluation of risk and mitigating activities, and monitoring post-launch. This individual will work collaboratively with various program stakeholders, complete day-to-day monitoring and pipeline management activities, support the creation and delivery of program guidance, and contribute to the overall effectiveness of the process. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

Requirements

Bachelor's degree; OR 4 years of relevant education and/or experience.
6 years of directly related experience such as organizational change management, communication, organizational development, marketing, human resources and/or project delivery and accountability for complex tasks and/or projects; 2 years must include change management experience; OR if Advanced Degree, 4 years of related experience, as previously referenced and 2 years must include change management experience.
Advanced knowledge of project management and/or change management function/discipline and demonstrated application of knowledge, skills and abilities towards work products.
Experience partnering for client's success, organizational savvy and politics and applying emotional intelligence, organizational savvy and politics, overcoming resistance to change, and coaching/influencing leaders.
Strong verbal and written communication skills to include ability to develop communications materials for multiple audiences.
Understanding of project management methodologies delivery and principles.
Working knowledge of risk and regulatory requirements.

Nice To Haves

3+ years of experience supporting and/or executing a Bank’s change management program. This includes experience supporting and evaluating risk management expectations outlined within OCC Bulletin 2017-43.
Ability to build and maintain cross functional relationships with key program stakeholders
Proven ability to lead through influence, proactively identify change risks and opportunities, and drive outcomes while building strong partnerships across teams.
Strong communication skills to support program stakeholders and appropriately respond to questions via various feedback channels
US military experience through military service or a military spouse/domestic partner

Responsibilities

Participate in or lead a cross-functional team of Change Management and readiness resources to understand, plan, manage and sustain change and ensure client success.
Guides work performed by Change Management and partner resources assigned to a specific change effort.
Partner with Change Management team to understand a change initiative, identify integration points and impacted audiences and assess the impact of the change.
Lead work to create change management strategy to include sustainment plan.
Consults on implementation of change plan and adjusts for resistance and acceptance of change.
May develop change strategy and conduct change impact and readiness assessment to identify key changes or readiness gaps that will impact the organization; develop and execute change management activities to support the transition.
Coach and influence executive business owners to lead change in a highly matrixed organization.
May mentor more junior change partners.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.