Change Enablement Senior Analyst (Central Dispatch/Ready Logistics)
About The Position
The Change Enablement Sr Analyst is responsible for driving the successful adoption of process, system, and operational changes across Central Dispatch and Ready Logistics. This role partners cross-functionally with Product, Operations, Training, Quality, and Compliance teams to assess change impacts, develop enablement strategies, and ensure effective implementation. The position supports onboarding, training delivery, SOP/QRG development, and continuous improvement initiatives to enhance agent performance, improve customer experience, and maintain operational consistency. This role also ensures timely communication, stakeholder alignment, and adoption of key business initiatives.
Requirements
- Bachelor’s degree in Business, Operations, Communications, or related field preferred
- Equivalent combination of education and relevant experience may be considered
- Must be able to clear a pre-employment drug test.
- Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
Responsibilities
- Provides Change Enablement support across a range of initiatives, projects, and cross-functional teams.
- Translate project requirements into clear objectives and actionable tasks
- Communicate major milestones and identify potential risks
- Schedule and facilitate project readiness sessions to keep stakeholders informed of progress, developments, and challenges
- Leads delivery of routine and standard projects, ensuring alignment with change enablement best practices.
- Conducts impact assessments to evaluate readiness for change and identify key stakeholders.
- Partners with stakeholders to develop and implement strategies to manage and mitigate change resistance.
- Ensures change enablement activities are fully integrated into overall project plans.
- Defines and tracks success metrics to monitor adoption and effectiveness of change initiatives.
- Develop communication materials and resources to support change implementation, training, and knowledge sharing.
- Plans and deliver training sessions for impacted users and stakeholders to drive adoption and readiness.
Benefits
- Flexible vacation with pay
- Seven paid holidays
- Up to 160 hours of paid wellness annually
- Bereavement leave
- Time off to vote
- Jury duty leave
- Volunteer time off
- Military leave
- Parental leave
- Health care insurance (medical, dental, vision)
- Retirement planning (401(k))
- Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
