CFS CXL Phone Desk Specialist

United Fidelity Bank

1d • Onsite

About The Position

The CFS Cancellations Coordinator is responsible for completing finance and insurance cancellations. Interacts with internal and external customers at various levels, CFS Cancellation, Registration and Schedule teams, supervisor and management.

Requirements

• Strong data entry skills
• Understand basic accounting principles and logic
• Effective analytical, problem-solving, organizational and time management skills, with the ability to meet commitments and deadlines
• Experience handling high volume of paperwork in multiple computer database systems
• Use of computer required for entire shift
• Periodic monthly meetings with Supervisor, which may require team interaction.
• Communicate effectively with customer base
• Ability to read, write speak and understand the English language
• Ability to work independently and as a team member in a deadline driven environment
• Flexible work schedule to accommodate workflow

Nice To Haves

• Automotive Accounting experience preferred, but not required

Responsibilities

• Process and submit all product cancellation paperwork to appropriate product vendor or manufacturer
• Process assigned work in an accurate and timely manner meeting all department requirements
• Maintain/Process assigned BPMS cancellation queues
• Communicate any cancellation problems to the stores (via Cancellation workflow)
• Calculate refund amounts when needed on any cancellation thru BPMS
• Produce high quality and quantity of work while under deadline pressure
• Back up and assist other team members as needed
• Meet or exceed service level agreements
• Perform any other outside projects and/and or tasks as needed

Benefits

• Competitive compensation
• 401k matching
• health insurance
• dental insurance
• vision insurance
• maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed