CET Coordinator

Love's Travel Stops & Country Stores•Oklahoma City, OK

18h•Onsite

About The Position

The Customer Engagement Coordinator is responsible for supporting the operational needs of Customer Engagement team. This role provides support in helping set up customers’ accounts. Customer Engagement Coordinators are responsible for understanding Love’s products and services, utilizing various systems and platforms to resolve the client inquiries and provide support requests while working closely with various internal departments throughout the company.

Requirements

HS Diploma or equivalent required
Excellent customer service and active listening skills
Excellent communication (verbal and written) skills
Demonstrated experience working well in a close team environment
Possess a demonstrated ability to determine when to refer issues versus handle them personally
Ability to manage numerous competing demands in an extremely high stress environment
Ability to work with multiple departments and customers in stressful situations
Excellent working knowledge of Microsoft Office
High attention to detail, with follow through to completion of tasks
Strong problem-solving skills, multitasking capabilities
High level of professionalism and customer orientation
Requires prolonged sitting, some bending and stooping
Occasional lifting up to 25 pounds
Manual dexterity sufficient to operate a computer keyboard and calculator
Requires normal range of hearing and vision

Nice To Haves

Bachelor’s in Business or related field preferred

Responsibilities

Set up accounts
Assist customers to better utilize the online software that allows them to manage their fleet fueling and billing accounts
Research customer inquiries utilizing company resources and customer conversations to provide corrective actions/answers
Resolve problems by researching and working with other departments and vendors
Follow through on issues by placing outgoing calls to retrieve additional information or returning calls to offer information regarding resolution
Manage customer expectations regarding functionality and deliverables
Participate in and support company-wide initiatives such as continuous process improvement in order to improve service, reduce costs and improve quality
Other duties as assigned