About The Position

The Certified Technician performs vehicle repairs and maintenance in accordance with dealership and factory standards, building customer loyalty through trustworthy service that supports vehicle safety and reliability. The role includes diagnosing vehicle malfunctions, completing authorized repairs, conducting inspections, documenting work, and communicating with the Parts Department and Service Advisors. Technicians are expected to maintain their normal tools, stay current with factory technical information, and participate in applicable factory-sponsored training. Success is measured by targeted production and Customer Satisfaction Index results. Pay is $28.00–$38.00 per flat-rate hour, based on experience level.

Requirements

  • High school diploma or equivalent.
  • At least 2 years of experience as an automotive technician.
  • Automotive technical training, varying based on store needs.
  • Attention to detail.
  • Organization and follow-up skills.
  • Valid in-state driver’s license and an acceptable, safe driving record that is maintained.
  • Passion for cars and customer service.

Responsibilities

  • Perform vehicle repair and maintenance work listed on repair orders efficiently and accurately, following dealership and factory standards.
  • Communicate regularly with the Parts Department and Service Advisors to manage production and customer communication.
  • Diagnose vehicle malfunctions and perform repairs when authorized by the customer.
  • Conduct multi-point inspections and make recommendations to support vehicle safety and reliability.
  • Document work performed on each vehicle on the repair order.
  • Maintain an inventory of normal technician tools not inventoried by the Service Department as special tools.
  • Keep current with factory technical bulletins and participate in factory-sponsored training as appropriate.
  • Provide an exceptional customer experience to drive loyalty.

Benefits

  • Competitive pay and benefits.
  • Paid training and OEM certification support.
  • Competitive compensation and 401(k) matching.
  • Health, dental, and vision insurance plans.
  • Maternity benefits.
  • Associate purchase and discount programs for vehicles, services, parts, collision, accessories, and AutoGear.
  • Access to deals and discounts through YouDecide.
  • Potential technician rate overrides and longevity bonus based on tenure and certification.
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