About The Position

The Certified Technician inspects, grades, adjusts, sets up, and play-tests musical instruments to meet the company’s “Play out of the Box” customer expectation. The role assesses instruments as received, works to established cosmetic and functional quality standards, and accepts, rejects, or quarantines products according to predefined standards and protocols. The technician also assists with packaging finished products and performs additional inspection duties as needed. The position contributes to improvements in inspection and setup processes and reports on ways to improve project quality. It supports projects and operational goals at the South facility and provides technical input to the Quality, Manufacturing, Product Development, and Engineering teams. The technician may work in any facility area as directed and perform other duties assigned by the facility quality lead or facility manager.

Requirements

  • At least 1 year of musical instrument repair experience.
  • Strong playing experience on one or two instruments.
  • Repair knowledge, experience, and techniques on one or two instruments.
  • Experience or understanding of working with small tools, measuring instruments, or parts.
  • Proficient in English, with excellent written and verbal communication skills.
  • Basic knowledge of Microsoft Office applications such as Outlook, Word, and Excel.
  • Ability to work independently as a self-starter and deliver positive results.
  • Willingness to learn and work as part of a dynamic team.
  • Ability to walk and/or stand for the majority of the shift.
  • Vision correctable to 20/20.
  • Ability to safely lift up to 40 pounds unassisted.
  • Ability to perform repetitive work for a prolonged period.
  • Ability to frequently kneel, crouch, bend, stoop, reach, and push carts.

Nice To Haves

  • BIRT School Certification or Diploma preferred.
  • Playing experience on multiple instruments preferred.
  • Repair knowledge, experience, and techniques on multiple instruments preferred.

Responsibilities

  • Inspect, grade, adjust, set up, and play-test one or two different instruments.
  • Assess the condition of instruments as received and adjust them to meet the standard for each product.
  • Inspect, grade, and adjust trial and returned products.
  • Follow processes and procedures to maintain cosmetic and functional quality standards.
  • Report opportunities to improve the quality of projects and help develop plans and procedures to improve inspections and setups.
  • Accept, reject, or quarantine products according to pre-established standards and protocols.
  • Assist with packaging finished products for shipment or customer presentation.
  • Assist with other inspection responsibilities as necessary.
  • Assist the South facility with projects and operational goals and objectives.
  • Provide technical input to the Quality, Manufacturing, Product Development, and Engineering teams.
  • Work in all areas of the facility as directed and perform other duties assigned by the facility quality lead or facility manager.
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