Certified Specialty Pharmacy Technician - Onsite Training/Hybrid

Advocate Health and Hospitals Corporation•Menomonee Falls, WI

21d•Hybrid

About The Position

This full-time position is within the API Specialty Pharmacy - Retail Pharmacy department. The role involves completing area-specific work according to standard processes and procedures, serving as an expert with equipment and technology in a specialized area, and problem-solving technical issues. The technician will ensure accurate and timely documentation, support communication with patients and care teams, identify quality improvement opportunities, and contribute to operational changes and standardization. Participation in specialized work teams and adherence to legal, regulatory, and accreditation standards are also key aspects of the role. The position requires staying current with field changes, collaborating with leadership on best practices, maintaining updated knowledge and skills, and contributing to the education of others. The technician will also contribute to pharmacy department initiatives and accept assignments from other pharmacy roles when workload dictates.

Requirements

Registration/Licensure with state board of pharmacy per state of employment requirements
Certification through Pharmacy Technician Certification Board (CPhT) or National Health Career Association (ExCPT)
High school diploma or GED equivalent
Typically requires 3 years of experience in health care, insurance industry, pharmacy, or medical background
Excellent oral, written, interpersonal, and customer service skills
Must be able to speak and be understood by others to communicate effectively
Critical thinking and problem-solving skills
Basic math skills
Strong background in medical terminology preferred
Organizational skills and analytical ability to prepare reports and reconcile reports correctly
Ability to evaluate and measure customer needs – set clear standards to ensure needs are met
Ability to maintain strict confidentiality
Self-discipline and attention to detail
Working PC knowledge including Microsoft Office Suite (Word, Excel and Outlook), Internet, and general Call Center Systems

Nice To Haves

For technicians in NC with validating technician responsibilities- an Associate’s Degree in Pharmacy Technology is required
Associate or bachelor's degree

Responsibilities

Completes area-specific work as outlined by standard processes, procedures and adherent to policies
Serves as an expert with equipment and technology in specialized area
Problem solves technical issues in the specialized area as they arise
Ensures documents and records are accurate and completed in a timely fashion
Supports methods of communication and coordination with patients and care team
Identifies quality improvement opportunities based on specialized skill set to ensure safe, effective, and efficient services and patient care
Provides input to and supports implementation of operational changes, advancements, and site and system standardization
Participates in site or system specialized work teams, committees, and councils, as applicable
Complies with legal, regulatory, and accreditation standards
Keeps current with changes in the specialized field and collaborates with department leadership to adopt best practices
Maintains updated knowledge and skills and contributes to the education of others
Contributes positively to execution of pharmacy department initiatives
Accepts assignments of tasks from other pharmacy teammate roles when workload dictates

Benefits

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

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