Certified Senior Pharmacy Technician
About The Position
The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with applicable state and federal requirements and company policies. The role serves customers and patients, helps resolve questions and issues, and models Walgreens customer-service practices. It also develops relationships with valuable customers and members of the local medical community. The technician enters patient and medication information, helps fill prescriptions, checks for potential interactions, assists with workflow, reports prescription errors, handles assigned sales and cash-register duties, and processes third-party prescription claims. The position leads pharmacy inventory activities, supports performance improvement, may assist with clinical services, supports the Pickup program, helps maintain the pharmacy environment, and coaches pharmacy technicians and cashiers on processes and tools. Ongoing training, continuing education, and maintenance of the required certification or registration are part of the role.
Requirements
- PTCB or ExCPT certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations where the role is covered by a collective bargaining agreement.
Nice To Haves
- Prior work experience with Walgreens.
- Basic math skills, including counting, measuring, and weighing medications.
- Basic-level PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
- Knowledge of store inventory control.
Responsibilities
- Greet and assist customers and patients, resolve customer issues, answer questions, and model Walgreens customer-service practices.
- Develop strong relationships with valuable customers and support relationships with local medical and healthcare providers through detailing and outreach.
- Assist with pharmacy practice under pharmacist supervision and comply with applicable policies, the Pharmacy Code of Conduct, and Good Faith Dispensing requirements.
- Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify medicines; check for possible interactions; and assist with scheduling and workflow.
- Report prescription errors promptly and follow company procedures related to pharmacy errors and the Quality Improvement Program.
- Register assigned sales, collect and handle cash, and help customers locate over-the-counter products.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
- Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; address overages, shortages, order errors, and damaged Rx goods according to company procedures.
- Support analysis and improvement of pharmacy financial, customer-service, and inventory performance, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
- May assist pharmacists with clinical services, including collecting and labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Support execution of the Pickup program.
- Help maintain a stocked, clean, neat, and orderly Pharmacy Department.
- Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve pharmacy efficiency.
- Maintain respectful relationships with coworkers, comply with company policies and procedures, and complete special assignments and other tasks as assigned.
- Maintain PTCB or ExCPT certification through the designated training program and/or maintain state-required certification or registration.
- Attend training, complete requested PPLs, earn continuing education credits, and maintain healthcare and pharmacy knowledge.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
