Certified Senior Pharmacy Technician

Walgreens•Miramar, FL

8d•$20 - $28

About The Position

The Certified Senior Pharmacy Technician assists in the practice of pharmacy under a pharmacist’s supervision and in accordance with state, federal, and company policies. The role supports prescription processing, pharmacy operations, inventory management, customer service, clinical services, and team development. It also helps maintain positive relationships with customers, patients, coworkers, and the local medical community. The technician maintains the required certification or registration, completes assigned training and continuing education, and keeps current with developments in healthcare and pharmacy. The position requires a flexible schedule, including evenings and weekends.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic-level PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve customer issues, answer questions, and provide a positive customer experience.
Model customer service best practices and develop relationships with valuable customers.
Assist in pharmacy practice under pharmacist supervision and comply with applicable law, company policy, the Pharmacy Code of Conduct, and Good Faith Dispensing requirements.
Use pharmacy systems to enter patient and drug information, fill prescriptions, verify medication accuracy, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Register related sales, handle cash as required, and help customers locate over-the-counter products.
Handle telephone calls that do not require a pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; identify and file claims for shipment discrepancies or damaged prescription drugs.
Support pharmacy performance analysis and improvement, including reviewing prescription key performance indicators with store and healthcare leadership.
Assist with clinical services, including collecting and labeling blood or urine samples when required, and coordinating services with pharmacy staff, healthcare clinics, and external providers.
Help develop and maintain relationships with local medical professionals and healthcare organizations through outreach and provider detailing.
Support execution of the Pickup program.
Help maintain the pharmacy area by ensuring supplies are adequate and the department is clean, neat, and orderly.
Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve pharmacy efficiency.
Comply with company policies and procedures and maintain respectful coworker relationships.
Complete special assignments and other tasks as assigned.
Maintain PTCB or ExCPT certification through the designated training program and/or maintain state-required certification or registration.
Attend requested training, complete PPLs, earn continuing education credits, and maintain current healthcare and pharmacy knowledge.