Certified/Registered Medical Assistant - Spine

OrthoCarolina • Charlotte, NC

7d

About The Position

OrthoCarolina is seeking a full-time Clinical Assistant for its Spine clinic. The role provides and coordinates orthopedic patient care and supports physicians and mid-level providers in delivering high-quality, compassionate care. The assistant performs routine office procedures and testing, participates in patient education, completes telephone triage, and communicates effectively with patients, families, providers, and coworkers. The schedule is Monday through Friday, 8 a.m. to 5 p.m. Travel to other OrthoCarolina locations may be required.

The Clinical Assistant greets patients and escorts them to exam rooms; obtains and documents medical and surgical histories, vital signs, medications, and allergies in EPIC; and assists with examinations, treatments, and in-office procedures. Tasks may include suture or staple removal, casting and bracing, and assisting with injections. The role also includes cleaning and sterilizing rooms and equipment, educating patients using materials provided in accordance with physician instructions, updating clinical notes, responding to patient messages and prescription refill requests, ordering supplies, stocking rooms, filing documents, and monitoring EHR work queues.

Requirements

• Graduate of an accredited medical assistant, athletic training, or nursing program, or equivalent experience plus certification.
• Certification is required.
• CMA/RMA certification or registration must be through AAMA, NHA, ARMA, AMT, or AMCA.
• EMTs must hold Emergency Medical Technician certification; national certification is accepted, with state certification required upon recertification under applicable guidelines.
• Athletic trainers must be board-certified.
• Knowledge of EPIC or other electronic medical record systems.
• Ability to triage patient telephone calls and accurately gather relevant information.
• Ability to educate patients, families, and staff about care needs related to orthopedic conditions.
• Clear and effective communication skills.

Nice To Haves

• New graduates are welcome.

Responsibilities

• Update clinical notes and patient information in the electronic medical record system (EPIC).
• Complete telephone triage, assess patient health status, gather pertinent information, and act as a liaison between patients and providers.
• Perform routine office procedures and testing.
• Assist practitioners with examinations, treatments, injections, casting, and bracing.
• Provide patient education, including instructions for minor procedures.
• Obtain and document medical and surgical histories, vital signs, medications, and allergies.
• Clean and sterilize rooms and equipment after patient encounters.
• Respond to patient messages and prescription refill requests, order supplies, stock rooms, file documents, and monitor EHR work queues.
• Communicate and coordinate effectively with patients, families, physicians, mid-level providers, and coworkers.
• Travel to other OrthoCarolina locations when required.

Benefits

• Paid company holidays
• Wellness programs
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed