About The Position

The Certified Phlebotomy Technician collects patient specimens and is responsible for patient safety and comfort while following established standards and practices. The role verifies patient and specimen identification, labels and processes specimens, enters information into hospital and laboratory computer systems, and completes related registration, ordering, documentation, billing, and clerical tasks. The technician may perform point-of-care testing and sample processing when assigned, and floats among client locations and patient service centers. The position also supports safe and orderly work areas, specimen storage and transport, customer service, department goals, and communication with patients, guests, clinicians, physician offices, and team members. It may include instructing new employees and students and documenting their proficiency. This is a non-management position reporting to a supervisor, manager, director, or executive.

Requirements

  • High school diploma or equivalent, or post-high-school diploma.
  • Completion of a three-month phlebotomy certificate program.
  • One of the listed phlebotomy certifications: PBT(ASCP), RPT(AMT), CPT(ASPT), CPT(NHA), CPT(ACA), CPT(NCCT), CPT(NPCE), CPT (NPA), CPT (NAPT), or CPT(NHCO).
  • Ability to use correct technique, policy, and protocol when collecting and processing specimens.
  • Ability to complete required competencies within the required timeframe and document them in the personnel file.
  • Completion of required training for age-specific patients and annual participation in the continuing education program.
  • Knowledge of general phlebotomy equipment.
  • Interpersonal and communication skills.
  • Basic computer and data-entry skills.
  • Ability to proofread documents and perform data conversion.
  • In lieu of the stated education and experience requirements, candidates with previous phlebotomy experience or training in formal programs that include phlebotomy may be considered.

Responsibilities

  • Collect patient specimens while maintaining patient safety and comfort and following established standards and practices.
  • Verify patient and specimen identification, label specimens correctly, and follow alternate patient-identification procedures when needed.
  • Enter and assess information accurately and promptly in hospital and laboratory computer systems; review workload reports, collection lists, unreceived lists, tracking logs, and telephone logs, and take appropriate action.
  • Instruct patients on test preparation or specimen collection and distribute collection containers when necessary.
  • Follow safety procedures, use personal protective equipment and safety equipment, report and document exposures, disinfect equipment, and respond appropriately to safety violations, drills, and adverse patient reactions.
  • Identify, sort, aliquot, centrifuge, label, store, and retain specimens appropriately; prepare specimens for transport while maintaining required temperatures.
  • Restock supplies, maintain a clean and orderly work area, monitor expiration dates, and follow established supply and reagent protocols.
  • Support work-unit action plans and department goals, including customer service, quality, and financial initiatives.
  • Communicate courteously with patients and guests; receive and document calls and requests, coordinate collections, and share pertinent information with team members using approved methods.
  • Perform account registrations and order tests in multiple laboratory systems; obtain required consents for preauthorizations and Advanced Beneficiary Notices.
  • Complete clerical duties, including scanning patient data and tracking monthly workload performance; record test orders and provide reports to appropriate personnel in accordance with compliance regulations.
  • Communicate and fax order or billing information to physician offices and dispatch or arrange couriers for specimen pickup.
  • Float to multiple client locations and patient service centers.
  • Perform point-of-care testing accurately when assigned, follow established protocols and quality control, and notify the appropriate caregiver of critical values.
  • Instruct new employees and students in procedures, techniques, and theory when assigned; document proficiency and report training concerns.
  • Perform other duties as assigned.
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