Certified Pharmacy Technician

Walgreens•League City, TX

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The technician uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, the technician may also assist with and coach pharmacy technicians and cashiers in operating pharmacy systems and pharmacy cash registers. The role models and delivers a distinctive customer experience. The technician engages customers and patients, offers assistance, resolves issues, answers questions, and builds relationships with valuable customers. Under pharmacist supervision, the technician enters patient and drug information, fills prescriptions, helps maintain workflow, reports prescription errors, processes claims, handles sales and cash, supports inventory management, and performs assigned clerical and operational duties. The role may also support clinical services, healthcare providers, community outreach, and Pharmacy Department cleanliness and organization. The technician earns and maintains PTCB certification through the designated training program and/or any state-required certification or registration, attends requested training, completes PPLs, earns continuing education credits, and maintains knowledge of developments in healthcare and pharmacy. The position requires fluency in reading, writing, and speaking English, except in Puerto Rico, and willingness to work a flexible schedule that includes evenings and weekends.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision in the practice of pharmacy, in accordance with state, federal, and company policies.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs, verify that the medicine is correct, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program policies.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Register related sales on the assigned cash register and collect and handle cash as required.
Assist customers in locating products, including accompanying them to the OTC aisle when possible; answer questions and resolve customer issues.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection techniques and file claims for pharmaceutical overages, shortages, order errors, or damaged goods.
May assist with clinical services, including collecting and properly labeling patient blood or urine samples, and coordinating clinical services with Walgreens healthcare clinics and external providers.
Help maintain relationships with the local medical community through provider detailing and outreach to healthcare groups, retirement homes, nursing homes, and other forums.
Keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
Maintain respectful relationships with coworkers, comply with company policies and procedures, and complete special assignments and other tasks as assigned.
If PTCB certified, assist with and coach pharmacy technicians in pharmacy system operations and cashiers in pharmacy cash register operations.
Attend requested training, complete PPLs, earn continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.