Certified Pharmacy Technician

Walgreens•Laurel, MD

13d•$19 - $26

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may assist with and coach pharmacy technicians and cashiers in operating pharmacy systems and cash registers. The technician models and delivers a distinctive, welcoming customer experience. The position supports pharmacy operations by entering patient and drug information, filling prescriptions, helping maintain workflow, reporting prescription errors, handling sales and customer inquiries, processing third-party claims, and supporting inventory management. The technician may assist with clinical services and maintain relationships with the local medical community. The role also includes training, continuing education, and maintaining required certification or registration.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, answer questions, and follow customer-service best practices.
Develop strong relationships with valuable customers.
Assist the pharmacist in pharmacy practice under supervision and comply with state, federal, and company policies and the Walgreen Co. Pharmacy Code of Conduct.
Use pharmacy systems to enter patient and drug information accurately, retrieve and count medications, fill prescriptions, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the company's Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales on the assigned cash register, handle cash as required, and help customers locate over-the-counter products.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection practices and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and labeling blood or urine samples, and help coordinate clinical services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical providers and health organizations through detailing and outreach.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, complete PPLs, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.