Certified Pharmacy Technician

Walgreens • Los Gatos, CA

3h

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist and coach pharmacy technicians in pharmacy-system operations and cashiers in using pharmacy cash registers.

The technician helps deliver a distinctive customer experience by assisting customers and patients, resolving questions and issues, and modeling customer-service practices. Under pharmacist supervision, the technician enters patient and drug information, fills prescriptions, supports workflow, handles related sales and cash, processes claims, and assists with pharmacy inventory and clinical services. The position also includes assigned clerical, outreach, maintenance, training, and continuing-education duties.

Requirements

• Fluent in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not already held.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Assist the pharmacist in the practice of pharmacy under direct supervision and in accordance with state, federal, and company policies.
• Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
• Retrieve, count, and pour pharmaceutical drugs; verify medication and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
• Follow the Good Faith Dispensing policy during applicable prescription-dispensing activities.
• Register related sales on the assigned cash register and collect and handle cash as required.
• Greet and assist customers and patients, resolve issues, answer questions, and help customers locate over-the-counter products when possible.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
• Assist with inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
• File claims for warehouse overages, shortages, order errors, or damaged prescription-drug merchandise.
• Assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples when required.
• Support coordination of clinical services with Walgreens healthcare clinics and external providers.
• Help maintain relationships with the local medical community through provider detailing and outreach to health groups and care facilities.
• Keep the Pharmacy Department adequately stocked, clean, neat, and orderly.
• Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments.
• Earn and maintain PTCB certification through the designated training program or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend training, complete manager-requested PPLs, obtain continuing-education credits, and maintain current healthcare and pharmacy knowledge.
• If PTCB certified, assist and coach pharmacy technicians with pharmacy systems and cashiers with pharmacy cash registers.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed